Case Manager

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

**Case Manager - Workers Compensation | ACT - Canberra**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what's right

**What if you could play a more hands-on role in helping injured workers get back on their feet?**

We are currently seeking a self-motivated Case Manager who is looking to develop by taking on a key challenging portfolio in our Canberra Team. The successful applicant will manage their own portfolio of High Risk claims including return to work and medical expense management. This vital member of the team will demonstrate a professional approach and ability to build strong customer relationships with key stakeholders' including employers, medical professionals and legal professionals.

**You'll be responsible for**:

- Maintaining and improving technical knowledge across all facets of claims management.
- Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
- Ensure customer service standards are maintained taken for prompt resolution of enquiries.

**Important to your success**:

- An energetic and motivated approach to managing a demanding portfolio
- Case management experience in Workers Compensation (ideally front-end / Corporate claims). Consideration will be given to case management experience in insurance, other statutory insurance schemes (e.g. CTP), or human social services
- Excellent verbal and written communication skills
- Proven ability to manage your time and prioritise work tasks effectively
- Superior customer service and communication skills
- Advanced PC skills

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.

**Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?