Case Manager, Workers Compensation

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

Careers- Location: Launceston or Hobart, TAS- Type: Permanent, Full time

The Opportunity

We're poised for growth, and now's your chance to join our Workers’ Compensation team in TAS. As a Case Manager, you'll take charge of the claims process and elevate customer experiences.

Your goal? Ensure every claimant has a smooth and efficient return-to-work journey. You'll tackle claim declines, drive goal-setting, and approach each challenge with a can-do attitude.

Your New Role- Be the key point of contact for all stakeholders—injured workers, employers, GPs, and medical professionals—leading their return-to-work journey.- Maintain strict adherence to legislative standards and company policies, ensuring every deadline is met with precision.- Conduct face-to-face case conferences, claims reviews, and site visits, building trust and strong relationships.- Execute timely case reviews—plan, develop, and implement winning strategies that deliver results.- Set clear expectations and educate both workers and employers on their obligations, mastering your portfolio with effective financial claims management.

About You:
To thrive in this role, you’ll need:
- Proven experience in a client-focused, allied health, legal, or operations-oriented position.- Strong influencing skills, with effective written and verbal communication.- A customer-first mentality, driven to deliver optimal outcomes.- Resilience under pressure—you stay calm and composed, no matter the situation.- Excellent time management, able to excel in a fast-paced, high-pressure environment.- An eagerness to learn and contribute to a dynamic, results-driven team.

Step up and take charge. Join us and bring your strength to the table

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid supe- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family First accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at

Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

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