Relief Customer Service Specialist

**Company Description**
- Relief Customer Service Specialist covering North of River (Morely, Joondalup, West Leederville)
- Full Time Position (75 hours per fortnight)

**Be part of Beyond Bank a bank that is for and with you**.

We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

We currently have an exciting opportunity to join our growing North of River team. The Customer Service Specialist is responsible for advocating Beyond Bank Australia’s core values and to deliver an exceptional customer that is aligned to our Customer Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance.

**In the role you will**
- Provide a local customer owned banking experience to new and existing customers
- Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills
- Manage general enquiries and provide sound advice and information to our customers
- Contribute to a high achieving team environment with your commitment to success and strong work ethic
- Manage customer bank accounts, including opening, closing, and overseeing transactions
- Collaborate with specialists in the business to deliver the best solution for the customer

**Qualifications**
You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
- Excellent customer service skills
- A passion for building lasting customer relationships and serving the local community
- Able to work in a dynamic customer service environment
- Excellent problem solving and analytical skills
- Banking or Financial services experience desirable, but not essential

**See yourself in our team**

Reporting to the Senior Relationship Manager, you will be joining the North of River Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.
**Additional Information** Why work for Beyond Bank?**

**And there’s even more benefits**:

- Our branch employees receive an additional 6 days of paid leave per year*
- Additional 3 paid work-life balance days to boost your annual leave*
- Paid community volunteer days to support many community charities across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- A flexible, and diverse working environment
- Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

**What does our recruitment process look like?**
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Applications close 08/11/2024

**As a certified B Corp we are using our business as a force for good.