Customer Service Delivery Specialist

It’s not just about your career or job titleIt’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

What are we offering you?- Permanent full-time position with competitive remuneration- Rewards & Recognition Program- Discounted health insurance with Medibank- Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc- Access to our Employee Assistance Program

Who will you be working with? Reporting directly to the Customer Service Leader. The Customer Service Delivery Specialist will support efforts to ensure customer service excellence for the execution of Wabtec maintenance and service contracts to ensure contractual obligations and operational objectives are achieved for LTPA and Parts customers in Western Australia. This role will support the strengthening of customer loyalty that fosters a long-term partnership predominantly with Fortescue and Roy Hill. This role will be based in Perth to assist with providing coordination, direction and assistance to all executed contracts and provide internal support and assistance for any new opportunities that achieve desired customer outcomes and deliver financial outcomes to the business. This role will report to the Customer Service Leader - WA.

Where is the position located? This is a full-time role based in Perth CBD, WA

What will your typical day look like?- Support existing contract administration to ensure a seamless implementation and adherence to contractual Terms & Conditions;- Work with the team to ensure timely resolution of customer issues and customer satisfaction;- Work with team by providing inputs for the development of estimates and forecasts for internal financial reporting periods;- Internally report and communicate project updates;- Assist in the definition and management of new proposals that meet the customers’ requirements;- Function as a liaison between internal organizations and customer for assigned contracts;- Help provide inputs for monthly reporting on performance criteria and customer monthly meeting;- Some Day-to-Day ERP Transactions to ensure timely tracking, monitoring and compliance of invoicing, stock holdings and materials management;- Work with the team to track KPI performance; and- Develop and assist with planning of rotables with Material & Logistics Specialists

What do we want to know about you?- Minimum of 3 years’ experience working within the engineering industry- Ability to manage effectively several projects simultaneously in a dynamic and face paced environment- Demonstrated ability to analyze and resolve problems with customer focus- Bachelor’ degree from an accredited university of college preferred- Proven ability to deliver services and projects to satisfy customer and contractual requirements- Effective problem identification and solution skills- Customer service mindset- Strong oral and written communication skills- Strong interpersonal and leadership skills.

Who are we?
- Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
- Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more
- Our Commitment to Embrace Diversity:

- Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
- To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual