Claims Advisor

Are you passionate about helping people? Do you thrive on providing exceptional service to customers during their times of need? We're seeking dedicated individuals to join our team and make a meaningful impact in the world of CTP insurance. If you're looking for a rewarding career where you work closely with injured parties, healthcare professionals and legal representatives to ensure the best possible outcomes for our customers, then this might be the perfect opportunity for you.

**Your new role**

We are looking for a Claims Advisor to join our dynamic QLD based team. As a member of our team, you will
- Manage a portfolio of claims from lodgement to resolution
- Assess claims for reasonable and appropriate treatment and rehabilitation needs
- Investigate claims and interpret medical documents with a focus on proactive claims management
- Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
- Provide an excellent level of customer service to all internal and external stakeholders
- Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
- Display behaviours that contribute and drive a positive culture

**Important to your Success**
- Be customer focussed - previous experience and ability to thrive within in a high paced, high volume environment
- Resilient in nature
- Excellent written, verbal and interpersonal skills (including managing emotionally charged situations)
- Strong time management, problem solving and negotiation skills
- Confident to make decisions and be empowered
- A keen willingness to learn with a proactive and positive attitude
- Good computer skills and the ability to upskill to learn new computer systems and programs
- Knowledge and/or experience in the personal injury or insurance industry is desirable

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Hybrid working** - this role offers the opportunity to work from both in the office and from home.
- **Employee discounts and rewards -** exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness**:

- We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee.

**Why you’ll love working with us**

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

**Advertised**: 18 Dec 2024 AUS Eastern Daylight Time
**Applications close**: 05 Jan 2025 AUS Eastern Daylight Time