Claims Advisor

Job No: 677824

Brisbane - Inner Suburbs & CBD

Permanent Full Time

Insurance

Pay Band 3

An opportunity has arisen for a motivated and customer-focused Claims Advisor to join our Personal Injury Claims team at Suncorp.
In this role, you will be responsible for proactively managing a portfolio of personal injury claims, achieving timely and cost-effective outcomes while delivering exceptional customer service. You'll play a critical role in improving claimants' experiences, supporting their recovery, and ensuring compliance with all legislative and procedural requirements.

What you'll do

As a Claims Advisor, your key responsibilities will include:

• Managing a portfolio of complex personal injury claims from lodgement to resolution.
• Ensuring all claims are assessed and processed in line with legislative, regulatory, and procedural requirements.
• Engaging with injured claimants, legal representatives, medical professionals, and other stakeholders to facilitate early and effective claim resolution.
• Identifying and supporting rehabilitation needs and facilitating timely recovery.
• Reviewing medical, financial, and investigative reports to guide decisions.
• Managing litigated claims and participating in settlement conferences and hearings where required.
• Continuously reviewing claim strategies to ensure effective cost and duration outcomes.
• Collaborating with internal specialists including Technical Advisors, Injury Management Advisors, and Investigation teams.

What you'll bring

• Previous experience with claims management or strong customer service experience.
• Strong decision-making and analytical skills with attention to detail.
• Excellent written and verbal communication skills.
• Strong customer focus and ability to build rapport with diverse stakeholders.
• Ability to manage time effectively, work under pressure, and meet targets.
• Adaptability and a continuous improvement mindset.
• Team player with the ability to work autonomously.

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact  for a confidential conversation.

Advertised: 07 Nov 2025 AUS Eastern Daylight Time

Applications close: 18 Nov 2025 AUS Eastern Daylight Time

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