Claims Advisor

1 week ago

Brisbane, Australia Youi Pty Ltd Full time

At Youi, we don't believe in conforming to the status quo. We're not your typical insurance company - and that goes for our approach to selling insurance and hiring our team. With over 1,800 passionate employees working as one team we are looking at a period of growth to meet our a big hairy audacious goal. We are a dynamic, human-focused, honest, and passionate team who is dedicated to providing awesome service to our customers while providing career opportunities for our staff. We recognise and value the contributions of each team member to our culture and success. At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.

Due to company growth, we now have opportunities within our Claims Department for customer-centric superstars to join our team as Claims Advisors You will play a key role in end-to-end service delivery of claims when our customers need us the most and your role will be central to Youi’s reputation and relationships.

**In the role, you will...**
- Manage your own portfolio of claims
- Help our customers in their time of need by processing their claims from start to finish
- Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
- Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio
- Act in accordance with legislative and company requirements at all times
- Use your passion for customer service and your exceptional communication skills to ensure your Youi clients have a positive and memorable claims experience

**About you...**
- Exceptional oral and written communication skills, with the ability to effectively present and articulate information
- Experience in administration, with high attention to detail
- Skilled at multitasking and thriving in high-pressure environments, with the capacity to manage multiple tasks simultaneously
- Demonstrates strong problem-solving skills and sound decision-making capabilities
- Familiarity with case or portfolio management is desirable

**Recruitment Experience**

There are three stages to the recruitment of this role:
2.**Chat Interview** you will then be invited to complete a chat based interview, where you will be asked behavioural interview questions (similar to a face to face interview) taking you about 20-25 minutes to complete.

3.**Assesment Centre **if successful, you will be invited to a virtual group interview which takes about 2 hours. You'll learn more about the role and company and go through some group and one on one activities.

For a career that’s great from Day One and gives you plenty of opportunities for growth, choose Youi. If you are ready to begin your career with us, please.

**Training starts 8th of May

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