Retail Risk

1 week ago

Melbourne, Australia VOCUS Full time

Thrive in a company with a great working culture
- Hybrid & flexible working arrangements - 2 days in office, 3 days WFH
- Do it. Own it. Love it.

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to
**Do it. Own it. Love it**. and that’s why they choose to work for us. Here, it’s never just a job - we care about what we do and the impact we have, and that’s what connects us.

**About the role**
As the Retail Risk & Compliance Manager your role will be to lead and enable the Retail Division (Telecommunication and Energy) to comply with its regulatory requirements. You’ll be working closely with leaders across the Retail, and Legal & Regulatory team, and across our core brands Commander, Dodo, and iPrimus.

Your key responsibilities in this role will include, but are not limited to:

- Build, lead, and develop an engaged Risk & Compliance team.
- Work collaboratively with business stakeholders to identify, design, build and implement processes and system controls to drive compliance with Regulatory requirements.
- Partner with business owners to ensure operational readiness where there are ‘new’ or ‘changes’ to regulatory requirements.
- Design, build, implement and run a ‘self-assessment’ process across the Retail Division to test processes/systems to ensure compliance with regulatory instruments.
- Educating business owners and their teams on regulatory requirements.
- Work collaboratively with the Legal team and business owners to execute on reporting and ad hoc tasks required by governing bodies.
- Support the business to respond and provide feedback to Regulators on new or changes to Regulatory instruments and/or policy.

**About success in this role**
Your risk, compliance, and regulatory expertise mixed with your knowledge of the Energy and Telecommunication markets will be key in this role, as well as your ability to engage and influence a broad group of stakeholders whilst keeping the customer ‘front of mind’.

You’ll bring to this role:

- Previous experience in a similar role leading an engaged Regulatory or Risk and Compliance team.
- Solid analytical skills and understanding of key regulatory, risk and compliance frameworks and principles.
- Ability to translate Regulation into business requirements that can be operationalised by a business in process, people (including offshore) and systems.
- Capability to put in place self-assessment audit processes into a multi-layered organisation.
- SME experience in coaching and partnering with business leaders to improve understanding of regulatory and compliance requirements.
- Demonstrated ability to implement process/system controls.
- Experience in managing the impact of change both from an organisational and people perspective, including offshore environments.
- Negotiating and conflict management skills in a Regulatory, Risk or Compliance role.

**Vocus Vibes & Perks**
- Diverse team with supportive culture
- Comprehensive ongoing training, support & development provided
- Hybrid working arrangement - 2 days in the office, 3 days working from home per week
- Generous discounts on power, gas, mobile and internet - reduce your bills Additional discounts to over 400 retailers.
- Leave offerings - anniversary leave, ability to purchase additional leave & paid superannuation contributions for parental leave
- Study assistance - programs to excel your leading and development
- Health & wellbeing - support and initiatives

LI-VOC

LI-Hybrid

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