Receptionist - Medical Services

3 days ago

Richmond, Australia North Richmond Community Health Full time

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. _We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. _With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions._
- Casual Basis
- generous salary packaging options
- strong connection to community and innovation

**About the role**

The Receptionist will contribute to the achievements of NRCH’s aims and objectives by providing high-level reception, administrative, and information technology support to the Medical Services Team. This role requires working within a social model of health to create an inclusive and culturally appropriate client-focused environment.

**_ Key Responsibilities:_**
- Provide excellent customer service to all clients, visitors and staff of NRCH both in person and via telephone.
- Maintain professional communications standards with clients and
- staff at all times.
- Maintain the confidentiality of client information.
- Maintain accurate client records across a range of client information management systems.
- Manage and maintain clinic schedules for clinicians and care providers.
- Prioritise access to services in line with organisational requirements.
- Undertake a range of administrative tasks as directed by the Practice Manger, Senior Administrator and General Practitioners including end-of-day financial reconciliation and other duties as required.

**About you**

You are a dedicated professional with a passion for delivering exceptional customer service in a healthcare setting. Your strong communication skills, combined with your ability to manage multiple tasks in a fast-paced environment, make you an invaluable part of our team.

**_ Key Selection Criteria:_**
- **Qualifications**: Secondary/tertiary qualifications or equivalent experience.
- **Experience**: At least 2 years of experience in a similar role within a public or private healthcare setting, with excellent customer service.
- **Skills**: High level of computer proficiency, including MS Office Suite and databases, with superior administrative and organizational skills.
- **Attributes**: Ability to work with people from culturally diverse backgrounds, exemplifying professional and ethical conduct, with multilingual skills and the ability to speak a relevant community language being advantageous.

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