Customer Engagement Manager

1 week ago

Barangaroo, Australia DNX Solutions Full time

**About the Role**

We're seeking a Customer Engagement Manager to drive exceptional customer outcomes through a unique blend of project management excellence and customer success expertise. This role sits at the intersection of delivery and relationship management, ensuring our customers achieve their desired outcomes while maintaining the highest levels of satisfaction.

**Key Responsibilities**

Project Delivery Excellence
- Lead complex customer implementations and initiatives from inception to completion
- Establish clear project governance, including scope, timelines, deliverables, and success criteria
- Manage multiple concurrent projects while maintaining high quality standards and customer satisfaction
- Coordinate cross-functional teams to ensure timely delivery of solutions and services

Customer Success Leadership
- Develop and maintain strong strategic relationships with assigned customers, serving as their trusted advisor and primary point of contact
- Proactively identify and address customer needs, challenges, and opportunities for growth
- Monitor and optimize customer health metrics, including NPS scores, to ensure exceptional satisfaction levels
- Create and execute customer success plans that align with both customer objectives and company goals

Required Qualifications
- 5+ years of combined experience in customer success and project management roles
- Proven track record of managing complex customer relationships and delivering high-value projects
- Strong understanding of project management methodologies and customer success principles
- Experience with NPS and other customer satisfaction metrics

**Essential Skills & Attributes**
- Outstanding communication and relationship-building abilities
- Strong emotional intelligence and empathy for customer needs
- Excellent problem-solving and analytical skills
- Proven ability to manage multiple priorities and stakeholders
- Detail-oriented with strong organizational capabilities
- Self-motivated with a high degree of ownership and accountability
- Ability to balance structure and flexibility in customer engagement

**What Success Looks Like**
- Consistently high customer satisfaction scores (NPS)
- Strong project delivery metrics (on-time, on-budget, high quality)
- Successful customer outcomes and value realization
- High levels of customer retention and growth
- Development and documentation of repeatable success processes
- Recognition as a trusted advisor by customers

**Impact**

In this role, you will directly influence our customers' success and satisfaction while contributing to our company's growth and reputation. You'll have the opportunity to shape our customer engagement strategy and build lasting relationships with key clients.

DNX is committed to a diverse and inclusive workplace. DNX is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Pay: $110,000.00 - $150,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Morning shift

Work Authorisation:

- Australia (required)

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