Advocacy and Engagement Manager

Permanent Opportunity
- Sydney Role - flexible working
- Incredible opportunity to join BT Financial Group’s Platforms Service and Operations

BT is the wealth management arm of Westpac Group; we aim to provide solutions for our customers in the creation and management of wealth. We do this by finding the most intelligent ways to manage, preserve, administer and advise on wealth, through our house of brands. BT provides a full spectrum of wealth products and services across investment, superannuation and retirement income products, investment administration, financial advice, private banking and insurance solutions.

**How will I help?**

The Senior Advocacy and Engagement Manager is accountable for and applies their expert knowledge to, operationalising the strategy in relation to the management and execution of internal and external communications and engagement strategies.

This position is responsible for the Platforms Service and Operations and Customer Services communications, producing content (and running events via Teams Live) for all key communications channels across both businesses. Communication must align to our BT Strategy on a Page and broader Westpac Group messaging as required.

This includes but is not limited to delivering content for:

- Monthly: All Ins; People Leader updates, Head of PS&O Newsletter
- Managing our Listening Strategy, including building Voice+ (engagement) action plan and all Voice+ communications as well as hosting regular sessions and focus groups with employees
- Communications support as required for our businesses in relation to change, transformation and separation programs of work
- Writing content and managing BT’s awards representation including building and writing all award submissions and leading the preparation of presentations and delivery across all categories
- Visual content, talking points and contribution to overall BT communications
- Managing reactive messaging in relation to sensitive issues with our people
- Reward and recognition, including managing the process for allocating risk and service excellence awards and associated communications
- Bi-monthly Customer Services ELT meetings
- Quarterly Customer Services Town Halls
- Monthly Customer Services newsletter

**What is in it for you?**

Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you’ll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.

**What do I need?**

The active role of communications has been vital in assisting in driving employee engagement, assisting with Voice+ OHI and other indicators.

To be successful in this senior role you will require the following:

- Self-manage relationships with all Leaders and key team members.
- Engage with key business stakeholders to create a continuous feedback loop.
- Strong communication and interpersonal skills, with ability to build relationships with internal and external customers and stakeholders (written and verbal).
- Sound analytical and problem-solving skills.
- “Can do” attitude to autonomously drive key communications and engagement initiatives.
- Ability to think laterally and “on your feet” to achieve an exceptional customer outcome.
- Exceptional organisational and time management skills.
- Resilience - the ability to work under pressure and in a rapidly changing environment, prioritise workloads, and lead through periods of uncertainty.
- Demonstrates initiative and willingness to challenge the status quo.
- Demonstrated passion for delighting customers.
- Proven people management and coaching skills.
- Demonstrated capability to solve complex issues in a dynamic, fast paced environment.
- Exceptional verbal and written communication skills.
- High level of attention to detail and accuracy.

**What is it like to work there?**

For the past 200 years, we’ve been backing people, businesses, communities, and ideas. As Australia’s first bank, we’ve adapted and evolved, inspired by our customers and a genuine desire to create better futures.

Together, we’re creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.
- **We inspire our people and together we are creating better futures **. It’s our passion for embracing diversity and creating opportunities that enables them to dream big and fulfil their potential.
- **We empower our customers **. It’s our strength, agility and heart that gives them the confidence to navigate change and forge new paths. Empowered, our customers are creating better futures.
- **We make change happen in the community **. It’s our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individual