Guest Services Attendant The Lane Retreat

1 week ago

Pokolbin, Australia Mulpha Full time

**Description**:
THE OPPORTUNITY

Mulpha Hospitality are currently recruiting for the Guest Services team at The Lane Retreat at the Iconic Bimbadgen Estate.

We are seeking Reception and Guest Service professionals with exceptional customer service skills and a passion for Hospitality. The Lane Retreat offers a cutting-edge Boutique Hotel offering with 60 brand new bungalows.

Working closely with the Senior Management team to assist in the day-to-day running of the Accommodation, this role will focus on providing engaging customer service across all parts of the business.

This is a unique opportunity to be a part of our journey from the very beginning and set new standards of excellence in hospitality in the Hunter region - so if this sounds like you, we’d love to hear from you

**Key responsibilities include**:

- Attention to detail to ensure a positive pre, during and post stay experience.
- Ensure customer satisfaction and resolving issues to ensure repeat business.
- Anticipate and address guests needs
- Ensure that the pantry is always presented to the customer in the set standards
- Ensure that the accommodation rooms are always presented to the customer to the set standards. This includes assisting in housekeeping across the accommodation where needed.
- Provide customers in phone enquiries service excellence with the aim of growing property visitation
- Ability to work in pantry, making coffee, selling food and beverages and merchandising stock.
- Assist with housekeeping duties if required
- A love of Customer Service and Hospitality
- Exceptional communication and organisation skills
- Fun and friendly attitude towards customer service and a warm and bubbly personality
- Reservation and hotel experience highly desired
- A current RSA (or to be obtained prior to start)
- Ability to work flexible across the business opening hours and peak periods

**BENEFITS**:
We offer a highly supportive and fun work environment, plus the opportunity for professional growth through our extensive hospitality operations. Benefits include:

- Generous wine and dining discounts.
- Access to free training and development.
- Service vouchers.
- Opportunity for work experience in other company operations and events such as Sydney International Boat Show or the Sanctuary Cove Boat Show.

ABOUT BIMBADGEN

Bimbadgen proudly sits within the Mulpha International portfolio, with sister properties in the InterContinental Sydney, Hayman Island, and Sanctuary Cove, amongst many more hospitality venues across NSW and Qld. The Estate features a large winery operation, cellar door, accommodation, multi award winning Esca Restaurant, Woodfired Pizzeria, and private function centre. The business is constantly growing, which provides great career growth opportunities within the business and its wider parent company.

ABOUT MULPHA

Mulpha is one of Australia's most experienced real estate and hospitality investors, with highly specialised operational management and development capability. The Group has an extensive portfolio of real estate, property development, hospitality, education, and private equity assets, and invests in some of the fastest growing and most vibrant economies including Australia, New Zealand, the UK and Malaysia.

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