Guest Service Agent

2 days ago

Pokolbin, Australia MINOR Hotels Full time

We are currently looking for a professional and dedicated Guest Service Agent to join our friendly and supportive team at Elysia Wellness Retreat on a part time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

**Key Responsibilities Include**:

- Welcome and check in guests
- Communicate professionally
- Make bookings and recommendations
- Assist guests during their stay

**Qualifications**:

- Previous hotel, resort or retreat experience in a front office team is required
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work 7am - 10am shifts, Monday - Sunday (aproximately 20 hours per week).

**Additional Information**:
**Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive hourly rate
- Access to retreat facilities (pools, gym, steam room, retreat classes and discounted spa & wellness treatments)
- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

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