Guest Service Agent

2 weeks ago

Pokolbin, Australia Elysia Wellness Retreat Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Elysia Wellness Retreat offers a transformative escape from the chaos of everyday life, nestled in the serene landscape of the Hunter Valley. From yoga and meditation to spa treatments and nutritious cuisine, we empower individuals to rejuvenate their mind, body and spirit. As a team, we foster a culture of care and compassion, valuing each members contribution and providing opportunities for personal and professional growth. Join us in creating a world where wellness is not just a luxury, but a way of life.
- ** Hourly Rate: $32.25 per hour plus super**:

- ** Excellent Career Opportunity - Global Company, Extensive Growth Aspirations**:

- ** Stunning Retreat in the heart of the Hunter Valley Hinterland**

You have the important job of guiding guests through their visit, from smooth check-ins to ensuring they are comfortable through their visit, you will be remembered for your superb customer service and positive energy.

**Responsibilities include**:

- Welcome and check in spa guests
- Communicate professionally
- Make bookings
- Assist guests during their visit

**Qualifications**
- Previous experience in a spa, hotel, resort or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work a variety of shifts on a full time basis, including weekends and public holidays

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

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