Duty Manager

Are you organized, proactive, and passionate about delivering outstanding service in the leisure industry? Join our team as a Duty Manager/Leisure Operations Assistant and help ensure the smooth and effective operation of our aquatics and fitness programs._

In this role, you will be instrumental in maintaining high standards of service, equipment, and facility cleanliness to meet the needs of our members.

**Position**
- Leisure Operations Assistant**Job Type**
- Casual**Tenure**
- Permanent**Location**
- St Arnaud**Package**
- $31.33per hour plus superannuation**Position Description**
- Leisure Operations Assistant**Closing**
- Applications close Monday 30 September 2024**About Northern Grampians Shire Council**

Northern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community. We provide a supportive and flexible environment that values the balance between work and our employees' personal lives.

**Why join us?**

In addition to the picturesque landscapes at our backdoor, there are many other benefits to working for our innovative and vibrant Northern Grampians Shire Council. These include:

- **Fortnightly RDO**:Enjoy a well-deserved break and rejuvenate.
- **Great Team Environment**: A safe, respectful and supportive environment to enable you to thrive. You will work with like-minded, passionate individuals who love what they do.
- **Professional Growth**: We nurture talent and provide opportunities to flourish.
- **Flexible Work Arrangements**: To support your work life balance.
- **Salary Packaging Options**:Including remote area housing allowances and novated lease vehicles
- **Access to Paid Leave**:including purchased leave, paid parental leave, gender affirmation leave and to respond to family violence matters
- **Employee Assistance Program**:Your well-being matters - we've got you covered.
- **Biodiversity**: Explore our Council region's varied flora and fauna

**The Role**

This position is responsible for ensuring that the Stawell Sports and Aquatics Centre aquatics and fitness programs run smoothly and effectively, that services meet membership needs and that all equipment is well maintained, safe, clean and operational.

**Responsibilities Include**
- Ensure Council’s Service Standards are met, customers requests are handled efficiently in a knowledgeable, confidential and timely manner ensuring delivery is responsive, first point issue resolution and customer centric
- Model Council values and be an integral member of the leisure services team including participating in team projects, process mapping and review, and proactively responding to customer requests.
- Assist the Team Leader Stawell Sports and Aquatics Centre to implement the Stawell Sports & Aquatics Centre business plan.
- Assist the Team Leader Stawell Sports and Aquatics Centre by ensuring the aquatics, stadium, group fitness and personal training programs run smoothly, cost efficiently and within budget
- Maintain high standards of customer service and professional conduct to all patrons and user groups by:

- providing an information and advisory service regarding all aspects of the leisure facilities
- administer bookings and memberships, including taking bookings and payments
- accurately undertaking cash receipting functions for pool entries and kiosk sales
- ensuring monies are secure at all times
- accurately entering data and facility usage in the computer system where required
- actively promote the use of the complex facilities at all times to ensure member participation increases
- Undertake supervision of pool patrons and user groups to ensure water safety in accordance with centre policies and procedures, Royal Life Saving Society Australia (RLSSA) guidelines for safe pool operation and industry standards and practices
- Ensure the day to day operations of the kiosk meet agreed standards including customer service, ordering stock, stocktake, compliance with health regulations, and menu development in line with Council’s Healthy Eating Policy.
- Undertake Learn to Swim activities and programs as rostered
- Undertake the responsibilities of Duty Manager as rostered
- Assist with the responsibility for the overall pool plant and equipment operation and ensure that appropriate operational and maintenance activities are carried out for indoor pools/spa and seasonal pools in Stawell and St Arnaud as required in the Victorian Pool Operators Handbook and Guide to Safe Pool Operations guidelines