Duty Manager

3 days ago

St Johns Park, Australia Mounties Group Full time

**About Us**

The Mounties Group is Australia’s #1 registered Club group. We employee over 900 people across ten superb venues spanning across NSW in South-West Sydney, Northern Beaches, and the Central Coast.

**We are more than just a Club **We are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate.

**About the Role**

We are currently searching for an experienced and dedicated **Duty Manager** to lead our team at Mounties Triglav, in St Johns Park, and Mekong, in Cabramatta, on a **full-time basis**

As a Mounties Duty Manager, you will be a customer focused professional that will be responsible for coordinating the daily operations throughout the venue to ensure memorable moments are created with all visitors.

More specifically, some duties will include but are not limited to:

- Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
- Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
- Ensure continuous improvement of our service delivery
- Attend and manage customer complaints and issues
- Supervision of employees including training and development as well as oversee and manage employee performance
- Assist with compliance requirements by accurately updating reports in Risk Manager

**About YOU**

To be successful for this role, you should ideally have the following:

- Obtain a current RSA and RCG Competency Card, or willing to obtain if successful
- A solid understanding of gaming operations, food and beverage outlets and ability to work within and supervise these departments
- Ability to build a coherent team and provide a high level of customer service
- Willingness to build long-term relationship with customers
- Ability to work both independently and in a team environment
- Possess a “hands on” approach and an impressive eye for detail
- Excellent practical knowledge of WH&S principals
- Impeccable grooming and presentation
- Exceptional oral and verbal communication skills
- Availability to work a flexible roster that includes days, nights and weekends

**Our Benefits**
- Be an integral part of Australia’s largest group of registered clubs
- Discounted meals
- Supportive and inclusive team and culture
- Uniforms provided

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