Customer Onboarding Specialist

**Full time Customer Service Champion**:

- **Work for a leading tech provider in the high-growth risk management industry**:

- **Employee benefits, and Wesfarmers share options**:

- **Work from home - 1 day per fortnight in the office (Southbank, VIC)**

At Cm3, we believe that **_what we do matters_**. From developing innovative software to directly assisting clients and contractors with their safety management, our team is proud of the impacts their work has on workplace safety.

We create digital solutions for the high-growth risk management industry. Fortune 500 and blue-chip businesses rely on our solutions to manage their supply chain risk across the work health and safety regulations, sustainability, and ethical sourcing landscapes. Our unique two-sided marketplace connects our clients with contractors that walk the talk when it comes to safety and sustainability.

Cm3 is proudly part of the Wesfarmers Industrial and Safety group and has an exciting roadmap for growth through an expanding team and continued investment in product development.

**About the role**:
Reporting to the Customer Success Manager, you will be empowered to bring your unique perspective and expertise to help our contractors through the onboarding/registration process.

This isn’t your average call-centre job

You will be the key contact for ensuring successful onboarding/registration of new contractors by proactively phoning invited contractors throughout their Onboarding journey.

You will support each contractor individually by understanding their business and providing them with the tools required to complete the Prequalification process.

In this role, you will also be using several sales and negotiation techniques to ensure the contractors will proceed with the registration process through to completion.

As a customer service champion, you build rapport easily and go above and beyond to provide a great experience.

We’ll teach you the systems and processes

Working with us, you will enjoy numerous additional benefits including flexible working arrangements, social events, celebrations of staff milestones, fundraising and sustainability initiatives, fitness challenges, and other perks of being a part of Wesfarmers Industrial & Safety.

**About you**:
We believe that great teams are made up of great individuals, and to fit into our team at Cm3, we are looking for someone to bring the following:

- Passion for providing an exceptional customer experience with a drive to exceeding customer expectations
- Excellent people person and relationship builder
- Great personality with the gift of the gab
- Able to work on multiple tasks
- Well-developed administrative skills
- Able to maintain records in a timely and accurate manner;
- Strong eye for detail and accuracy
- Excellent time management and organisational skills with the ability to work autonomously
- Experience in digital support, call centre or customer service environments
- Proficiency with the MS Office suite

**Why work for Cm3?**:
**Our diversity is our strength**

Through celebrating and respecting our cultural and professional diversity, our unique skill sets deliver the best solutions for our clients.

**It’s about getting it done, the “how” is up to you**

As part of the team, you are afforded the flexibility and autonomy to get the job done your way, without scrutiny or micromanagement.

**We are transparent and supportive**

Cm3’s success depends on maintaining transparency and trust in our people. We are there for our team for their personal milestones as well as in challenging times. We are proud to provide a supportive environment for young families and anyone with special needs.

**We are techies at heart**

As the world moves forward, so do we. The Cm3 roadmap is an ambitious and inspiring plan for the future of our leading contractor safety management solutions.

To apply, you must be an Australian/New Zealand resident or able to work without restriction in Australia.

**Disclaimer**: Cm3 does not accept unsolicited agency resumes and is not responsible for any fees related to unsolicited resumes.

Cm3 promotes and adheres to the principles and practices of diversity.