Customer Onboarding Specialist

3 weeks ago

City of Melbourne, Australia Blackbook Executive Full time

The Company Our client is a leading national provider in contract logistics, delivering tailored supply chain solutions to a diverse range of customers. With a strong reputation for service excellence and continuous growth, they work closely with businesses across Australia to streamline operations, optimise efficiency, and support scalable logistics solutions.

Key Responsibilities

- Serve as the primary point of contact for new clients during onboarding, ensuring a seamless transition into the business.
- Coordinate setup of customer accounts, service schedules, and operational requirements.
- Liaise with subcontractors, carriers, and suppliers to organise service delivery.
- Ensure data accuracy in CRM systems, maintaining correct start dates, service setups, and billing triggers.
- Proactively address client concerns, providing timely solutions to maintain high service levels.

About You

- Experience in contract logistics, supply chain, or a service-oriented environment.
- Proven background coordinating subcontractors, carriers, or service providers.
- Strong MS Office skills, particularly intermediate to advanced Excel.
- Excellent communication, relationship management, and organisational skills.
- Ability to thrive in a fast-paced environment, balancing multiple priorities.
- Detail-oriented, proactive, and comfortable working independently or collaboratively.

What’s On Offer

This full-time role is based in Scoresby, free onsite parking, with hybrid flexibility (minimum 3 days in-office per week). You’ll join a supportive, growing team where performance and development are recognised and rewarded. Competitive remuneration and genuine career progression opportunities are on offer.

If this sounds like your next move, APPLY NOW or contact Hannah Nellist at Blackbook Executive on (03) 9823 7407 for a confidential discussion

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