Visitors & Hospitality Manager

2 weeks ago

Sydney, New South Wales, Australia NSW Government Full time $104,000 - $130,878 per year

Visitors & Hospitality Manager, Clerk Grade 9/10

Full-time, Temporary (up to 4 years)

Powerhouse

The Visitor and Hospitality Manager provides senior leadership for all visitor hosting services and experiences at Powerhouse Parramatta, ensuring the seamless integration of hospitality, public engagement, and operational excellence. This role is pivotal in shaping and embedding a precinct-wide, visitor-centred culture, while delivering a world-class cultural destination that authentically reflects Western Sydney communities. Leading the Visitor and Hospitality team, the role works collaboratively across departments to drive innovation in strategy, policies, procedures, programs, and operational frameworks that enhance every stage of the visitor journey—from arrival through to departure. As a key leader of the precinct experience, the Visitor and Hospitality Manager will ensure site readiness and foster strong relationships with community, commercial, and industry partners. Operating with a high degree of autonomy, this position requires a consistent leadership presence across weekdays, weekends, and evenings to support site operations and the full breadth of Powerhouse programming.

About Powerhouse

Through the renewal and across its platforms, Powerhouse will redefine museums in the 21st century by renegotiating the terms of engagement with communities, radically returning to and reckoning with its legacy as a museum of industry and fortifying its vital role in the cultural and economic ecosystems of NSW, Australia and the world. The Powerhouse, one of Australia's oldest and most important cultural institutions, continues the delivery of its renewal program across its five platforms, Powerhouse Parramatta, Powerhouse Ultimo, Powerhouse Castle Hill, Sydney Observatory and Powerhouse Digital, our space to tell stories and provide new levels of access to the Powerhouse Collection of over 500,000 objects. To find out more, take a tour through

Position Description: Click here

Candidate Guide: Click here

To Apply: Please submit a CV and Cover letter through the iWorkforNSW site

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and those living in regional locations.

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