Visitor Service Assistant

**_Do you want to work to make a difference for NSW?_**

**_ Working to protect the state’s environment and heritage_**
- **Visitor Service Assistant, (Clerk Grade 1-2)**:

- **1x Temporary part time (14hrs every second weekend) role available till 30 June 2027.**:

- **The Package includes salary from $75,728.00 - $82,329.00, with an employer's contribution to superannuation**:

- **2x Casual roles for public holidays and weekdays during school holidays are available till 30 June 2027.**:

- **Located in Glenbrook**

**About the role**

NSW National Parks and Wildlife Service has the opportunity for one part-time and two casual Visitor Service Assistants to work as part of the team and contribute towards the conservation of the Blue Mountains National Park in the **Glenbrook** area.

As a Visitor Service Assistant, you will be responsible for greeting and directing visitors to Parks, educating them on Park values, promoting a positive visitor experience and ensuring compliance with Park rules. On a typical day you will be:

- Providing information and advice to visitors on facilities, services and activities available.
- Performing Park compliance patrol duties.
- Collecting Park use fees and issuing appropriate passes
- Fostering appreciation and enjoyment by visitors of park values.
- Promoting Park activities.
- Operating the visitor entry facilities that provide access National Park areas.

**_ Applicants will need to be available to work weekends, public holidays and school holidays._**

**About You**

To be successful in the role, you will have:

- Experience acting independently on matters relating to the entry of visitors to the national park where supervisors are not readily available.
- Demonstrated ability to maintain a high level of vigilance and awareness of personal safety when conducting parking patrol and law enforcement activities and when handling and securing sums of cash
- Exercising excellent customer service and negotiation skills as well as sound people and diplomatic skills to deal effectively with cultural differences or limited English skills.
- Well-developed communication skills.

**Essential requirements**
- Current Police Check
- Experience in cash handling procedures.
- Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
- Capacity and willingness to undertake enforcement duties associated with the park use fee system and OEH/NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
- Basic computer skills and the ability to operate a two-way radio.
- Current manual driver’s licence.

The holder of this role will be required to wear an NPWS uniform.

**To view the Role Description**: Visitor Service Support Assistant

**What we do**

About NSW National Parks & Wildlife Service

Visit a park

Blue Mountains Branch Overview

**What we can offer you**

**NSW National Parks and Wildlife Service**is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.

**To Apply**

**Applications close - Tuesday, 21 October 2025, 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

**Looking for more information or assistance in applying?**
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.

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