Visitor Information Officer

2 weeks ago

Sydney, Australia WaterNSW Full time

Ready to make a splash in your career? WaterNSW is seeking an experienced **Visitor Information Officer (Casual)** to join our team.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role would be supporting our Warragamba Dam Visitor Centre and would be covering rosters scheduled for weekends and public holidays primarily, with the potential of weekday coverage as per business requirements.

**Our perks and Benefits**:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Access to benefits as per the Enterprise Agreement
- Professional development and growth opportunities
- Ordinary Hourly Rate at $50.51 base (inclusive of 25% casual loading) + superannuation. Hourly rates may differ based on shift days and times - e.g. weekends, public holidays, etc.
- And so much more

**What you’ll do**:

- Provide quality customer service and support the day-to-day operation of WaterNSW Warragamba Dam Visitor Centre, ensuring WaterNSW’s business requirements are met.
- Facilitate and encourage visitor engagement in learning opportunities, assist visitors to interpret exhibitions, displays and publications and deliver informal talks with individuals and groups from diverse age ranges and cultural backgrounds.
- Support the delivery of WaterNSW’s visitor and education programs by providing feedback on trends in visitor interests and needs, advice on potential improvements to exhibitions resources, maintaining statistical records and safe storage, handling and re-ordering of stock.
- Ensure all activities are undertaken with the safety of people as the number one priority and at all times role model safe behaviour.

**What we are looking for**:

- Experience in interacting and engaging with the community in a customer service or education environment
- Experience in responding appropriately to public enquiries and providing information to individuals and groups across diverse cultural backgrounds and ages.
- Ability to work with mínimal supervision in a high-volume visitor environment and respond to changing workloads.
- Demonstrated high level interpersonal, verbal and written communication skills, including negotiation and conflict resolution skills.
- Current Drivers Licence, First Aid certificate (or willingness to obtain one), NSW Working with children check clearance (or willingness to obtain one)

**How we will support you**:
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities

**More about our team/ culture**:
No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.

**Who is WaterNSW?**

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution - for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.

Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page.
- You must have full work rights in Australia to qualify for all positions at WaterNSW._

**We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

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