Customer Relations Officer/service Receptionist

4 days ago

Perth, Australia Eagers Automotive Full time

Permanent Full time position | Central Location - Nedlands
- Friendly & Supportive team environment
- Work for a prestige brand - Porsche

**About the role**:
**Porsche Centre Perth** is currently seeking a bright, well-presented and customer-focused
**Customer Relations Officer/Service**
**Receptionist **with a professional phone manner to join our Service department

**The duties of this role will include**:

- Answering telephone calls in a timely manner
- Contacting customer due for annual service
- Assisting with service customer enquiries, both over the phone and face to face
- Updating repair orders as required
- Completing service banking
- Following up parts orders
- Logging telephone calls as required
- Invoicing, filing and general administration duties

**About you**:
If you are someone with brilliant organisational skills, exceptional customer service and have a positive, ‘can do’ attitude, we are looking for you

**You will ideally possess**:

- Passion for Customer Service and Sales
- A professional phone manner, with the ability to always maintain a smile
- Strong multi-tasking capabilities
- Exceptional customer service skills, even under pressure
- Excellent attention to detail
- Solid working knowledge of Microsoft Office
- Ability to adapt to new computer systems quickly and efficiently

**The Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our **Fearless Female Forum **to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our **Sales and Service Development** program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top-of-the-line **Employee Assistance Program** with leading provider, _Benestar_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance

**Porsche Centre Perth **is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you

Eagers Automotive - Moving together.

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