Customer Relations Officer

2 days ago

Perth, Australia HAYS Full time

6 month full-time fixed term contract

**Title**

Customer Relations Officer (6 month FTC)

**Your new company**

Our client is a dynamic and community-focused organisation committed to providing exceptional service to their residents and visitors. As a **Customer Relations Officer**, you will play a crucial role in maintaining positive relationships with the public and ensuring their satisfaction.

**Your New Role**

**Responsibilities**:
**_
Switchboard Management:_**
- Efficiently handle incoming calls, direct them to the appropriate departments, and ensure prompt resolution.
- Maintain a professional and courteous demeanour while assisting callers.

**_
Inbox Management:_**
- Address inquiries, resolve issues, and provide accurate information.
- Collaborate with other teams to ensure seamless communication.

**_
Cashiering_**:

- Process payments accurately and efficiently.
- Handle cash, credit card transactions, and maintain proper records.
- Provide receipts and assist with any billing-related queries.

**_
Community Interaction:_**
- Act as the first point of contact for residents and visitors.
- Listen actively, empathize, and provide effective solutions.
- Build strong relationships with the community to enhance their overall experience.

**_
Feedback and Improvement:_**
- Relay community feedback to relevant departments for continuous improvement.
- Identify trends and suggest enhancements to our services.

**What you will need to succeed**
- Excellent communication skills (both verbal and written).
- Strong problem-solving abilities.
- Prior experience in customer service within a local government organisation is highly desirable

**What you will get in return**
- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- Collaborative and supportive work environment.

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people form diverse backgrounds to apply

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