Service Coordinator

2 weeks ago

Parramatta, Australia Australian Unity Full time

The Home Health service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

**About Your New Role**

As a **Service Coordinator** you will be the primary point of contact for our customers and your own team of Care Workers for **the Parramatta NSW Branch**.

Your key objective will be to manage a portfolio of approximately 150 customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.

**You will lead and manage the following**:

- Manage and lead a Home Care service team, including the operational leadership of a team of Care Workers.
- Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
- Managing client escalations and complaints to a high level of resolution.
- Developing exceptional relationships with both existing and new clients and their families.
- Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

**About You**:

- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Strong and proven People Leadership experience, developing and maintaining high level team performance will be pivotal for this position.
- Experience with managing remote direct reports and a dispersed workforce would be highly regarded
- Proven experience in coaching and developing individual and team performance
- Experience managing a high-volume client caseload, including complex client care needs, service allocation, compliance, and case management
- Some knowledge of Home Care Packages would be highly beneficial
- All Australian Unity Employees must be fully vaccinated for COVID19 with a minimum of 2 doses

**Why Join Us**:

- Yearly Paid Community, NAIDOC and Wellbeing days
- Competitive Remuneration
- Use of shared branch vehicle for client visits and business
- Fitness Passport - a discounted workplace health and fitness program for eligible employees
- 14 weeks paid parental leave - equal benefit for both parents
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Flexible Work Options - Including Work from Home days
- Supported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform
- Access to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

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