Service Development Coordinator

Location: Parramatta, NSW, AU, 2150
- Req ID: 73938

**Service Development Coordinator - Clerk Grade 7/8**
- Temporary up to 6 months (with a possibility of extension or conversion)
- Competitive salary package up to $137,314 pa (salary from $110,266 to $122,058) plus superannuation and annual leave loading
- Flexible hybrid work negotiable

**About us**:
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

**About the role**:
The Service Development Coordinator role is responsible for driving the implementation of service development initiatives and supporting the LawAccess NSW service channels. This includes the implementation and ongoing project management of service development initiatives across information technology, telephony, and service enhancement projects to ensure that they meet the needs of customers, stakeholders and LawAccess NSW and are delivered in a timely and cost effective manner.To better understand the role of the staff working on the LawAccess NSW service channels, and the impact they are making watch this video.

**About you**:

- Expertise in change management, utilizing best practice methodologies to effectively implement workplace changes.
- Strong time management and organisational skills to efficiently balance daily responsibilities with project work, ensuring timely delivery of prioritised outcomes.
- Project management experience, having led projects from inception to successful completion.
- Innovative problem-solving skills, capable of developing effective solutions.
- Proactive in identifying and mitigating risks to ensure smooth project execution.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

**WHY YOU SHOULD JOIN LEGAL AID NSW**

**We are committed to diversity and inclusion**:
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

**Other benefits of working with us**:

- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

**The essential requirements for this role**:
You must:

- have relevant tertiary qualifications in law, management, or project management or equivalent experience
- be willing to do a Criminal Record Check
- hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
- live in NSW or willing to relocate to NSW

**How to apply**:

- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please address the following two points:

- Provide an example of how you contributed to the development and implementation of changes in the workplace:

- How did you ensure accurate understanding of the changes requiring development?
- Provide an example of you prioritising multiple tasks and projects to meet deadlines. What strategies did you use to balance project management responsibilities with your daily tasks and what challenges did you face

**Recruitment timeline**:
Considering Easter public holidays, we aim to start shortlisting from late April/early May and conduct interviews in early May.

**Do you need help to apply?**
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities of the role.

Closing Date: Sunday, 27 April 2025, 11:59pm