Public Support Information Officer

**About the role**: The Public Enquiry Service Division, Regulatory Services Department is responsible for National Police Checking and Fingerprinting Services, Traffic Accident reports and Crime reports for Insurance purposes. **If you are customer focused, have a strong commitment to service delivery and wish to contribute to making a difference in the community by helping us meet our objective to deliver a safer Victoria, we want to hear from you. We are seeking an enthusiastic, self-motivated, team orientated and conscientious staff for a variety of roles within Public Enquiry Service Division. Successful applicants will undertake a broad range of administrative duties to ensure the smooth running and effective delivery of services to support the Victorian community. Victoria Police is a contemporary and agile workplace and supports flexible working arrangements. **Your duties will include**: - Assessing accuracy and completeness of information in accordance with established standards and procedures. - Ensuring compliance with confidentiality and privacy obligations and other legislative requirements. - Providing exceptional customer service, including ensuring customer expectations are met or exceeded by taking ownership of assigned tasks and striving to track, follow up, and resolve them in a timely manner. - Utilising exceptional and empathetic verbal and written communication skills while addressing customer support challenges. - Contribution to building and maintaining our knowledge base and training materials. - Other ad-hoc tasks as required. **About You**: - Strong communication skills and the ability to adjust communication style and messages to ensure clarity of understanding. - Excellent attention to detail. - Customer service experience with a commitment to excellence. - Demonstrated ability to maintain good working relationships. - Ability to accurately maintain and use a range of electronic and manual records and information systems. - Ability to deal appropriately with sensitive, private and confidential information. **Further Information**: - Four (4) x full-time, ongoing positions available. - These positions are located at Victoria Police Centre, 311 Spencer Street, Docklands. - Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. - We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police. - **Resume**: **Applications close midnight, Thursday 9 October 2025.** **About Us**: Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate. In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation. We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work."