Account and Operations Coordinator

5 days ago

Melbourne, Australia inline Apps Australia Full time

**Company Overview**:
inline Apps is one of the top three innovative restaurant TMS (Table Management System) software startups in APAC, dedicated to enhancing restaurant efficiency and optimizing table, CRM and reservation management.

Our extensive network includes thousands of restaurants, ranging from leading chain brands to Michelin-starred establishments, bustling brick-and-mortar venues, and popular shopping malls. We collaborate with food-tech platforms, social apps, and various media services to enhance exposure and drive business growth for our restaurant partners. As a forward-thinking team, we’re actively exploring global opportunities in key cities such as Taiwan, Singapore, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne and Sydney, If you’re passionate about professional growth, thrive in a fast-paced environment, and want to contribute to our exciting journey, we invite you to join us in shaping the next chapter of Inline Apps.

**Position Overview**:
We are looking for a motivated, passionate, detail-oriented, and customer-focused individual to join our team as a Sales Support Admin. In this position, you will be instrumental in supporting our sales team with appointment setting, general administrative tasks, and assisting with onboarding processes.

**Key Responsibilities**:

- Assist the sales team with appointment setting, including cold calling potential clients
- Perform general administrative tasks to support the sales team
- Assist new restaurants with system onboarding, including data entry, account setup, and configuration
- Provide system operation training to restaurant staff, ensuring they are familiar with all system functions
- Address and resolve any issues restaurants encounter while using the system
- Write and update training materials and user guides
- Collaborate with the technical support team to provide feedback and improve system features
- Continuously follow up with newly onboarded restaurants to ensure smooth operation
- Make subsequent adjustments to restaurant settings as needed

**Qualifications**:

- Exceptional communication and interpersonal skills
- Strong organizational skills with a keen eye for detail
- Proficiency in Google Suite (Docs, Sheets, Slides, Drive)
- Ability to multitask and manage time effectively
- Self-motivated with a proactive attitude and the ability to take initiative
- Quick learner with the ability to understand new systems rapidly
- Experience in the hospitality industry or a related field is preferred
- Experience in training or customer support is a plus
- Proficient in using computers and various software systems
- Problem-solving skills and patience

**Compensation and Benefits**:

- Competitive salary
- Flexible working hours
- Training and professional development opportunities
- Friendly working environment
- **Please note that we will prioritize applicants who have a current right to work in Australia and do not require sponsorship of a visa.**_

Pay: $60,000.00 - $65,000.00 per year

Schedule:

- Monday to Friday

Supplementary Pay:

- Commission

Ability to commute/relocate:

- Melbourne, VIC 3000: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Customer Support roles in SaaS and/or Start-Up: 1 year (required)

**Language**:

- Proficiency in English (proficiency in Mandarin is a plus) (required)

Work Authorisation:

- 澳大利亚 (required)

Work Location: In person

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