Customer Business Manager

2 weeks ago


Surry Hills, Australia Blackmores Group Full time

**Purpose**:
As Australia’s most trusted manufacturer of natural health products and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led business. We are excited to offer the role of Customer Business Manager (NSW) - 12 months parental leave cover.

The main purpose of this role is to build and maintain meaningful and commercially sound relationships with key Pharmacy customers to drive education, product recommendation and brand advocacy, enabling us to deliver our business objectives and sales target.

This role will be covering the West NSW area from Campbelltown to the Blue Mountains with a country trip for 3 days each quarter. The country trip is nelson bay area

**Responsibilities include**:

- Full commercial responsibility delivering against business objectives and sales targets within territory.
- Competent product detailing across the BioCeuticals and Blackmores portfolios of products (at a level appropriate to Pharmacists and Pharmacy Assistants).
- Delivery of informal product trainings in Pharmacy environments to small groups of Pharmacists and Pharmacy Assistants (3-5) to support product uptake.
- Retain existing customers and prospect for high potential customers, acquiring them and broadening our customer base.
- Trade and banner event attendance as required.
- Driving recommendation and advocacy via education.
- Working hand in hand with the Naturopathic Educators and State Field Managers (SFMs) to drive product recommendation and brand advocacy, enabling us to deliver our business objectives and sales targets.
- Completing admin work between customers using our CRM systems.
- Working collaboratively with SFMs as well as the broader AU field sales team through meetings, planning days and other events as required.Genuine commitment to the Blackmores values of Passion for Natural Health, Integrity, Respect, Leadership and Social Responsibility must be demonstrated.**What we offer?**
- Opportunities to support your local community through paid community leave
- Great benefits to support your health and wellbeing, including access to discounted products
- Mental health support for you and your family through our Sonder assistance programA fully maintained vehicle, paid travelling claims and quarterly sales incentive**Who are you?**
- Understanding of health and wellbeing with a sound understanding of the foundations of complementary medicine. An education qualification in naturopathy or related natural health fields will be an added advantage.
- Knowledge of the retail Pharmacy environment as relevant to complementary medicine
- Sound understanding of commercial matters as relating to trade relationships with customers within the Pharmacy and Banner Group contexts. - Ability to use data and insights to drive decisions.Understanding of a sales cycle and customer journey of the retail / traditional pharmacy channelsBlackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

Blackmores Group operates in over 12 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across South East Asia and China.
- Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated._



  • Surry Hills, Australia Aje. Full time

    Based from the Sydney Head Office, the Customer Experience Manager will ensure customers are at the heart of the omnichannel experience and be responsible for championing exceptional customer experiences. The Customer Experience Manager will maintain a strategic approach towards both day-to-day management and visionary goals, and act as the ‘voice of the...


  • Surry Hills, Australia LIVI HOLDINGS PTY LTD Full time

    Established in 2019 and located in Surry Hills NSW, LIVI Holdings Pty Ltd T/As Welove Fashion is a fast growing clothing wholesale company. We supply clothing products to retail shops and online retailers in Australia and over the world. Our clothing brands include Lillie& Mia, Roseason and Salty Bright. We are currently looking for a Full Time experienced...


  • Surry Hills, Australia Lawpath Full time

    **Come join our mission** At Lawpath, we're revolutionising the way legal and accounting services are delivered! As Australia’s largest online platform for Legal, Accounting, and Business Support, we’ve helped over 400,000 businesses save more than $100 million in fees! Join our dynamic team and be part of a company that is transforming the legal and...


  • Surry Hills, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Surry Hills, NSW, AU, 2010- Req ID: 65148- Ongoing. 35 hours per week. - Location: Customer Specialist Centre, Surry Hills. Flexible and hybrid working options available. - Clerk Grade: 9/10 Level. Base salary $120,859 to $133,183 plus super and annual leave loading. **About us** At NSW Trustee & Guardian, we protect,...


  • Surry Hills, Australia WooliesX Full time

    As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers. We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're...


  • Surry Hills, Australia Instant Full time

    **This is a Customer Success Manager role with Instant based in Sydney, Australia.** Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. We have grown revenue 16x in the last 6 months, and want you to be a critical part of scaling up this velocity even further! **--...


  • Surry Hills, Australia Safewill Full time

    **Our Story***: At Safewill, we’re transforming end-of-life planning in Australia by making it more affordable, personal, and accessible for everyone. Since launching, we’ve grown rapidly to become one of the country’s fastest-growing tech companies, backed by leading investors such as Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox...


  • Surry Hills, Australia Audience Republic Full time

    Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume. We are a fast growing technology startup in B2B SaaS, and have raised $12m in...


  • Surry Hills, Australia Rezdy Full time

    **About Us** We are Rezdy, Checkfront, and Regiondo—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to...


  • Surry Hills, Australia DesignCrowd Full time

    **DesignCrowd** The team in Sydney is largely made up of management, product & engineering, marketing and finance. The Customer Service Manager reports to the CEO in Sydney. It is a hybrid role, requiring some attendance in the Sydney office in Surry Hills. The role is full-time and manages staff and team leads, predominantly based in The...