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Business Services Consultant
2 weeks ago
**Come join our mission**
At Lawpath, we're revolutionising the way legal and accounting services are delivered
As Australia’s largest online platform for Legal, Accounting, and Business Support, we’ve helped over 400,000 businesses save more than $100 million in fees
Join our dynamic team and be part of a company that is transforming the legal and accounting landscape. We make it easy to start and run a business with our all-in-one technology platform. Come along on the journey as we aim to support 1,000,000 businesses by 2030
At Lawpath, you'll have the opportunity to work with talented professionals who are passionate about making a real difference. This includes working alongside the 2024 winners of the Young Entrepreneur Awards and contributing to one of the top innovative firms across Asia-Pacific. Come along on this ride to help small businesses turn their dreams into a reality
**About the role**
This is an unbeatable opportunity to hit the ground running and help fuel Lawpath’s growth as the largest player in Australia’s legal technology scene. This entry-level position is a great fit for a switched-on individual, looking to kick start their sales career and enjoys connecting with customers and delivering tailored solutions to them This role has a clear career progression path where you will be provided with all the resources you need to grow and develop. Don’t worry, no legal experience is needed for this role
**Your day-today responsibilities will include**:
- Support customers in managing their yearly ASIC requirements
- Understand customer needs and requirements through discovery calls
- Uncover and maximise opportunities for upselling to new and existing customers
- Meet or exceed the individual and team targets that are set, earning an uncapped commission in the process
- Record and follow up with customers through our CRM systems (Salesforce)
- Report any bugs and user issues from end-users
- Identify and recommend how we can continuously improve our customer’s experience.
**To be successful, you will need**:
- Ability to communicate effectively over the phone - This is purely a phone based role
- Good understanding and experience relating to inside sales experience (B2B or B2C)
- Customer service superstar - someone who loves helping people
- Resourceful in finding answers themselves whilst also knowing when to escalate/seek help from others
- Ability to quickly learn and use various systems
- Strong attention to detail
- Effectively multitask and manage competing priorities
**At Lawpath, we always aim to set every employee up for success. We will provide**:
- One-on-one training with your manager and a dedicated mentor from day one
- Clear, generous and achievable sales goals and commission structure
- Seamless 2-week onboarding program that covers a comprehensive company overview, product knowledge and basic sales skills
- Training on all of our product and sales tools - Salesforce, Intercom, Chargify, to name a few Well established processes and documents to you achieve your metrics from the get-go
**Amazing benefits we’ll provide**:
A generous ESOP to reward your hard work
An additional paid day of leave for your birthday
Generous parental leave policy for parents and carers
A genuine flexible work-from-home policy to assist you in balancing your work and personal life
Annual Learning Stipend for you to allocate towards any course of your choice, supporting both your personal or professional growth
Mentoring Program to facilitate your growth and development by tapping into the experience of our accomplished business leaders
✨Culture of transparency supported by initiatives such as regular CEO Town halls, regular employee feedback surveys and end-of-month department performance reports shared across the business
Culture Calendar with monthly activities, birthday cake celebrations and team-building days
Discounted gym membership that’s a 2-min walk from our office
End-of-trip facilities to make your commute smooth & easy
