Head of Fraud Services

14 hours ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD
- **Senior level opportunity within Fraud Operations based in Melbourne.**:

- **Showcase your profound People Leadership and Fraud expertise.**:

- **We grow great leaders who inspire and energise their teams.**

**In this Head of Fraud Services role, you will**:

- Lead and manage a large operational function, the Fraud Services teams, to help deliver exceptional fraud operations to customers across NAB with the primary objective to minimise fraud loss for the business and prevent customer detriment due to scams.
- Develop and coordinate the implementation of risk management strategies, programs, and change projects to respond to all forms of Fraud Risk.
- Be a key contributor to Fraud Operations Leadership Team and leader of the Fraud Services
- team.
- Lead continuous improvement strategies for productivity, utilisation, and optimisation to ensure operational excellence targets and achievements are met.

**What you’ll bring**:

- Significant experience working at the Head of and/or Senior Manager level within Financial Services coupled with a background in Fraud/Scams/Financial Crime or equivalent operational units.
- Deep knowledge of Fraud strategies, operations, risk and control environments and technology uplift opportunities to minimise loss associated with fraud & scams.
- Strong understanding of Quality Assurance, Regulatory and/or Risk and Change Frameworks.
- Outstanding interpersonal and communication skills with proven ability to influence Executive level stakeholders.
- A keen appetite for delivering operational improvements and uplifts.

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

**_ To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status._

  • Head of Fraud, Personal Everyday Banking

    1 week ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - Be part of NAB’s first line of defence against fraudsters & scammers! - Be recognised as a leader, empowered to deliver and succeed - Grow your career by gaining new skills and experiences at NAB **It’s about keeping our customers and the bank safe, the opportunity to make a...

  • Fraud Risk Lead

    15 hours ago

    Melbourne, Australia Zeller Full time

    **About Zeller** At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments. We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash...

  • Fraud Officer

    6 days ago

    Melbourne, Australia Defence Bank Full time

    **Introduction**: About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 30 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime. The bank provides financial products and services to the...

  • Manager Digital Fraud and Scam Services

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Manager Digital Fraud and Scam Services - Job number: 798509 - Primary position location: VIC- Melbourne CBD - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Permanent Full time - Closing at: Feb 25 2025 at 23:55 AEDT **Favourite** - **We are empowered to make a positive difference for our customers and communities.** - **Everyone is...

  • Lead Fraud Analyst

    6 days ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time $120,000 - $180,000 per year

    At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That's why we offer benefits that make a real difference in your life.We make it possible…to spend more time with your loved ones – with an extra week of...

  • Lead Fraud Analyst

    1 week ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time

    At Latitude,we make it possible– for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That's why we offer benefits that make a real difference in your life.We make it possible .....to spend more time with your loved one s – with an extra week of...

  • Consultant, Fraud Initiatives

    1 week ago

    Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Use your proven Fraud experience to drive success in this newly created team**: - **Support the drive for change and awareness in Personal Everyday Banking**: - **Take this opportunity to be part of a collaborative and inclusive team** **It’s more than a career at NAB. It’s about...

  • Risk Lead

    4 days ago

    Melbourne, Australia Betfair Full time

    Do you have a background in fraud, integrity or compliance and a love for sport and racing? The Betfair Risk Investigations Team is offering you a chance to combine these passions! It is an exciting time of the year at Betfair and we are on the hunt for a **Risk Lead (Fraud and Integrity)!** The Risk Lead (Fraud and Integrity)is responsible for supporting...

  • Fraud Investigator

    2 weeks ago

    Melbourne, Australia Worldline Full time

    ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 52,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap...

  • Fraud Analyst

    7 days ago

    Melbourne, Victoria, Australia Easygo Full time $80,000 - $120,000 per year

    Do you have a passion for conducting research and monitoring transactions to ensure smooth and secure payment operations?If you answered YES, then Easygo has the next best opportunity for youWhat's in it for you?Dive into the world of fraud prevention here at Easygo, with a curious mind and a vigilant eye. Joining us as a Fraud Analyst will bolster your...