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Priority Services Lead

2 weeks ago

Mount Waverley, Australia Chandler Macleod Full time

Priority Services Lead_
- Permanent Full Time Role_
- Located in Mount Waverley_
- Attractive Remuneration Package_
- Flexible work model_

Do you have a background in community outreach or community services customer care? If the answer is YES, we would love to hear from you

Chandler Macleod is proud to partner with our client based in the Utilities Sector who are seeking to engage a Full time Priority Services Lead.

This role will operationalise the Priority Services Program which will see the business implement and deliver a program of initiatives to support our gas customers who may be in vulnerable circumstances.

Whilst the position has some leadership requirements, the role will heavily depend on your networking with the local community and improving community connections as well as assisting the Customer Care team with aiding vulnerable customers.

The Priority Services Lead will partner with our client's technology services team to establish IT system capability for our client's Priority Services Register (PSR). They will collaboratively develop Priority Services deliverables, establish partnership agreements with key stakeholders, consumer organisations and service providers to operationalise a nationally focused Priority Services Program.
- Holistic Customer relationship management - inbound and outbound communication
- Able to discuss complex and sensitive information with customers, ensuring best practice and compliance with privacy legislation
- A deep understanding of key drivers of vulnerability
- Proactive and forward thinking for customer outcomes
- Thrive in a fast-paced environment
- Driven to achieve performance targets
- Customer focused with an eye for tailored support solutions
- Familiar with working in a customer service environment
- Agility and resilience
- Time management and adherence to schedule - working within a small team
- High learning agility towards learning new systems and using a computer
- Experience in the community services, social policy, or affordability/ hardship programs
- Strong analytic and problem-solving skills
- Able to self-motivate and self-manage while working in a dynamic environment

Desirable:

- Tertiary qualifications in a related industry such as community service, social policy
- Experience in co-design
- Knowledge of the energy sector and an awareness of stakeholder and customer priorities

What our client offers:

- A tailored training plan with professional and personal development opportunities;
- Fun, friendly and professional working environment;
- On the job learning;
- Flexible work arrangements;
- Access to a range of health and wellbeing initiatives