Service Desk Team Leader

2 weeks ago

Mount Waverley, Australia I-MED Full time

I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.

At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That's our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high quality care and service to our patients and referrers, every time.

**Job Purpose**

We are looking for a Service Desk Team Lead who cares about our team's purpose and our responsibility to our patients in leading a team of 15 Level 1 and Level 2 IT support staff. This role must ensure high-quality IT support for internal and external customers and drives team performance and service excellence. This role also ensures we take our consequential role seriously, but also fosters strong camaraderie in the team.

**What you'll be doing**:

- Align IT support services with I-MED's strategy, collaborate with stakeholders and build a talent pipeline for the team in a fast-paced environment.
- Plan staffing, manage rosters, oversee after-hours support and contribute to team training and development.
- Prioritise and resolve incidents ensure compliance with security standards and maintain documentation.
- Foster strong relationships across the business, ensure personal development plans for the team and promote I-MED values.
- Ensure adherence to clinical standards, compliance with regulations and contribute to training.
- Lead by example, promote continuous learning and support IT staff development.

**What we're looking for**:

- Proven experience in managing a highly available IT support team.
- Purpose driven leader, with exceptional communication and problem-solving skills.
- Knowledge of IT systems, security protocols and service delivery best practices.
- Experience with user access management, security protocols and ITIL-based service delivery.
- Strong knowledge of compliance and privacy standards, including handling PHI and PII.

**What we can offer you**:

- Competitive salary and benefits package
- Ongoing professional development and training opportunities
- Collaborative and supportive work environment
- Opportunity to be part of a leading healthcare IT team that delivers critical support services

At I-MED, we offer a dynamic and supportive work environment where your skills and expertise will be valued. You will have the opportunity to make a meaningful impact in the services we offer to our patients across ANZ while advancing your career.

Equal Opportunity Employer: I-MED is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

  • Front Desk Representative

    4 days ago

    Mount Waverley, Australia Focus Osteopathy Full time

    Enjoy a blend of face to face and over the phone. - No AHTs, our focus is on the customer experience. - Be part of a friendly, supportive team in the allied health industry. **About You** You excel at speaking with customers over the phone and in person which creates a valuable experience for everyone. Not only are you an expert at understanding what...

  • Front Desk Representative

    20 hours ago

    Mount Waverley, Australia Focus Osteopathy Full time

    Enjoy a blend of face to face and over the phone. - No AHTs, our focus is on the customer experience. - Be part of a friendly, supportive team in the allied health industry. **About You** You excel at speaking with customers over the phone and in person which creates a valuable experience for everyone. Not only are you an expert at understanding what...

  • Front Desk Coordinator

    20 hours ago

    Mount Waverley, Australia Dickson Street Dental Full time

    **Looking for a Front Desk Coordinator/Receptionist - Full Time** Dickson Street Dental is a friendly family clinic which is looking for a Front Desk Coordinator with a strong passion for patient care. We are looking for an individual with a great work-ethic who would like to thrive in a vibrant and supportive dental team in a professional environment. The...

  • Service Delivery Manager

    1 week ago

    Mount Waverley, Australia TQSolutions Full time

    About Us Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range. Bapcor takes pride in...

  • IT Help Desk Technician

    4 days ago

    Mount Waverley, Australia Avila College Full time

    **The Role** This position provides frontline IT Help Desk support to students, staff and parents and assists maintain the School’s IT systems and technology. We are looking for a positive and enthusiastic problem solver, with experience as a Helpdesk Technician demonstrating a high level of customer service. The Helpdesk Technician works in...

  • Team Leader

    7 days ago

    Mount Waverley, Australia Leica Biosystems Full time

    **Safety** Proactive engagement in ensuring a safe working environment Ensure timely reporting of any EHS incidents Ensure cell is clear of clutter, tools stored appropriately, and floor is clear Timely cell audits **Leadership** Coordinate activities of cell to achieve planned production targets & improve cell’s performance Maintain a team of...

  • Contact Centre Team Leader

    4 days ago

    Mount Waverley, Australia I-MED Full time

    I-MED is pleased to be offering a new opportunity for a Contact Centre Team Leader to join the team in Mount Waverley, leading a dedicated team of Contact Centre Agents. Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre where you will be responsible for the day-to-day operations of your team to...

  • Accounts Receivable Team Leader

    1 week ago

    Mount Waverley, Australia Icon Holdings Services Full time

    **Accounts Receivable Team Leader - Icon Group** - Oversee the daily invoicing, account reconciliation, customer enquiry and end of month reporting tasks of our 5 person accounts receivable team - Streamline systems, procedures and service to the betterment of debt levels and customer satisfaction - Join a company on an enormous growth trajectory with career...

  • Accounts Payable Team Leader

    1 week ago

    Mount Waverley, Australia Sharp & Carter Full time

    Step into a high volume, leadership opportunity - Flexible working arrangements offered - Lead a team of 6-9 in AP **What's on offer** This is an opportunity to work for a reputable, Australian owned and operated ASX listed business. They employ over 5000 people across Australia & New Zealand and have experienced continuous success on the basis of superior...

  • Team Leader

    6 days ago

    Mount Waverley, Australia Calvary Full time

    Team Leader - EN Qualified Calvary The Regent - Mount Waverley **About the role**: We currently have an opportunity for Team leader to join our caring and supportive team based in Mount Waverley Diploma of Enrolled Nursing (with APRHA Registration) Permanent part time -approximate 40 hours per fortnight High level of commitment, integrity, honesty and...