Service Desk Team Leader

2 days ago

Mount Waverley, Australia I-MED Full time

I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.

At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That's our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high quality care and service to our patients and referrers, every time.

**Job Purpose**

We are looking for a Service Desk Team Lead who cares about our team's purpose and our responsibility to our patients in leading a team of 15 Level 1 and Level 2 IT support staff. This role must ensure high-quality IT support for internal and external customers and drives team performance and service excellence. This role also ensures we take our consequential role seriously, but also fosters strong camaraderie in the team.

**What you'll be doing**:

- Align IT support services with I-MED's strategy, collaborate with stakeholders and build a talent pipeline for the team in a fast-paced environment.
- Plan staffing, manage rosters, oversee after-hours support and contribute to team training and development.
- Prioritise and resolve incidents ensure compliance with security standards and maintain documentation.
- Foster strong relationships across the business, ensure personal development plans for the team and promote I-MED values.
- Ensure adherence to clinical standards, compliance with regulations and contribute to training.
- Lead by example, promote continuous learning and support IT staff development.

**What we're looking for**:

- Proven experience in managing a highly available IT support team.
- Purpose driven leader, with exceptional communication and problem-solving skills.
- Knowledge of IT systems, security protocols and service delivery best practices.
- Experience with user access management, security protocols and ITIL-based service delivery.
- Strong knowledge of compliance and privacy standards, including handling PHI and PII.

**What we can offer you**:

- Competitive salary and benefits package
- Ongoing professional development and training opportunities
- Collaborative and supportive work environment
- Opportunity to be part of a leading healthcare IT team that delivers critical support services

At I-MED, we offer a dynamic and supportive work environment where your skills and expertise will be valued. You will have the opportunity to make a meaningful impact in the services we offer to our patients across ANZ while advancing your career.

Equal Opportunity Employer: I-MED is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

  • Team Leader, Service Desk

    2 weeks ago

    Mount Gambier, Australia Government of South Australia Full time

    iworkfor.sa.gov.au will be unavailable on Saturday, 25 October 2025, from 7:30 AM ACDT until 10:30 AM ACDT due to scheduled maintenance. South Australia Police Job reference: 701881 Location: 5000 - ADELAIDE Job status: Short Term Contract Eligibility: Open to Everyone Term, full-time vacancy up to 30 June 2026 South Australia Police (SAPOL) provides a...

  • IT Help Desk Technician

    1 week ago

    Mount Waverley, Australia Avila College Full time

    **The Role** **_ Part time 0.6-0.8 FTE_** We are currently seeking to appoint a part time IT Help Desk Technician with prior IT service desk experience, who is seeking the opportunity to play a key role supporting the IT needs of a secondary college community, working within a small IT team. This role reports to the IT Manager and is responsible for a...

  • Front desk

    3 hours ago

    Mount Waverley, Victoria, Australia TIAM Full time $8,320 - $104,800 per year

    Front desk,customer service in pizza shop just take away, just answer the phone and helpJob Type: Part-timePay: Up to $20.00 per hourExpected hours: 2 – 4 per weekWork Authorisation:Australia (Preferred)Work Location: In person

  • IT Service Desk

    2 weeks ago

    Mount Gambier, Australia NRI Australia & New Zealand Full time

    IT Service Desk / Customer Experience Team Lead Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow. THE OPPORTUNITY: An exciting opportunity has...

  • Team Leader

    2 weeks ago

    Mount Waverley, Victoria, Australia Danaher Life Sciences Full time $60,000 - $100,000 per year

    Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know...

  • Team Leader

    1 week ago

    Mount Waverley, Victoria, Australia myGwork - LGBTQ+ Business Community Full time $90,000 - $120,000 per year

    This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most...

  • Contact Centre Team Leader

    2 weeks ago

    Mount Waverley, Australia I-MED Full time

    As Contact Centre Team Leader, you will play an important role in delivering high-quality contact centre services for I-MED clinics around Australia. You will focus on influencing your team by motivating and coaching your team, helping them to understand I-MED products and services and provide superior customer service and genuine patient care. Leading a...

  • Team Leader

    2 weeks ago

    Mount Waverley VIC, Australia Leica Biosystems Full time $60,000 - $100,000 per year

    Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know...

  • Allied Health Team Leader

    2 weeks ago

    Glen Waverley, Australia Latrobe Community Health Service Full time

    Applications close Monday 6 October 2025 Located in Glen Waverley, full-time, fixed term (maternity leave backfill) - Join a not-for-profit health care provider who is getting back to what matters - $59.9873 per hour - $65.1321 per hour - At Latrobe Community Health Service you’ll be part of a positive and passionate workplace. We’re dedicated to...

  • Team Leader

    2 weeks ago

    Mount Waverley, Australia Calvary Full time

    Team Leader (EN Qualified) - Calvary The Regent, Mount Waverley 3149 Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Build your career with Calvary, supporting the provision of care to our residents. Permanent Part -Time...