Program Lead

**Program Lead - Customer Projects**

Mount Waverley, VIC, AU, 3149

**About us**:
We’re a team that cares about you and your community. United Energy (UE) is an essential service, supplying reliable, safe and affordable electricity across the east and south-east of Melbourne and the Mornington Peninsula, vital for our customers and a clean energy future.

**About the role**:
Reporting to the Manager Customer Projects and working as a collaborative functional unit with Field Services, Customer Delivery peers and other key UE/external Stakeholders, the purpose of the role is to manage the operational component of the customer initiated capital (CIC) program with support from the Manager Customer Projects.

**What you’ll deliver**:

- Establish and manage the controls, performance objectives and budget constraints relating to the safe and efficient delivery of customer initiated capital works program on time, within cost and to quality of works standards expected
- Provide leadership and direction with optimisation of customer initiated capital works delivery and reporting requirements
- Be an advocate for connecting customers and promote the implementation of key customer engagement processes
- Be a Subject Matter Expert and contact point for the business, service provider and external customers where required
- Develop and maintain strong networks and relationships between key stakeholders and within business units and work streams
- Support Manager Customer Projects with NSA Service Provider’s customer initiated capital works pricing templates
- Manage service providers’ customer delivery contracts, ensuring quality and compliance to program KPI’s, Safety in Design, Customer Service KPI’s and Electricity Networks consolidated audit.

**To succeed in the role you’ll have**:

- Technical / Tertiary Qualifications in a related discipline or significant operational experience in the electricity utility sector
- Practical experience in customer service delivery
- Practical experience in negotiating customer offers (including design, project management policies and procedures)
- Experience in budgeting, forecasting and project management principles
- Experience in power distribution programs and project delivery
- Experience in managing customer escalations and complaints
- Understanding of power distribution capital and CIC program

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

We are proud to be recognised as a Work180 Endorsed Employer for all women. Click here to check out our benefits.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**

If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us.

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

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