Registry Officer

**Registry Officer**

**Clerk Grade**:05/06

**Salary Range**:$97,027 - $107,059 + super

**Employment Type**:Full-time, Temporary (up until 31 January 2026)

**Location**:Sydney CBD (flexibility required to work from the office)

**About this role**

The NSW Personal Injury Commission (Commission) is looking for **Registry Officer** to join the team in the Registry & Disputes Directorate.

**About Us**

The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service.

**In this Role, your responsibilities will include**:

- Contribute to the provision of support, coaching and guidance to a team of Registry Support Officers in their day to day work, encouraging collaboration, open communication and sharing of information between the teams across the business unit to contribute to the effective delivery of services
- Manage escalated sensitive or complex customer enquiries to facilitate the provision of accurate and timely advice and effective resolution of issues
- Provide technical advice and act as the point of escalation on more complex registry matters to effectively meet standards in service delivery
- Support the allocation and monitoring of work across the team during absences to minimise impact to team’s capacity to ensure effective service delivery
- Share knowledge and contribute to the development of an effective knowledge base and other initiatives to improve capability within the team and support a culture of collaboration
- Identify potential risks, issues and trends including suspected corrupt conduct and contribute to policy and process improvements to mitigate these risks
- Develop and maintain specialised knowledge, techniques and skills to ensure delivery of a high-quality service and continuing service delivery standards

**To be successful in this role you will demonstrate that**:

- You are passionate about first class customer service
- You are a positive thinker that likes to give positive outcomes
- You love problem solving
- You are a forward thinking, innovative and thrive to challenge the status quo
- You are process driven

**How to Apply**
- A one-page cover letter outlining your experience and interest in the role
- Current resume of no more than four pages which clearly details your skills and experience as relevant to this role.

Salary Grade 05/06, with the base salary for this role starting at $97027 base plus superannuation

Click Here to access the Role Description.

**Closing Date: Monday 5 May 2025 at 9:59am**

**Careers at Department of Customer Service**

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process