Administration Officer

1 week ago

Strathpine, Australia Prydes Umbrella Corporation Pty Ltd Full time

**Description**:
**Position purpose**

In your role as Business Administration Trainee, the primary focus of the role is the use of client management software in the rostering of staff, along with general administration of the site. You will also assist in the coordination of client services and the running of the day to day operations of the office. From time to time you are also expected to be able to assist other staff as the facilities may require. This role is crucial to the proper functioning of the provision of care to the clients of Supported Care and you are always expected to undertake your work in a respectful and cordial manner. Oversee the management of all care staff with the mentorship of the Human Resource Officer & Team leader /National Operations Manager.

**About us**

We thrive on the values of honesty, transparency, and inclusivity. Prydes Support was founded after seeing the potential for growth in areas where participants need that extra touch of special care and someone who doesn't give up on them. There is the potential to acquire good hours as we are constantly taking on new participants. We strongly encourage LGBTQIA+ people to apply. You will be working in a supportive environment where you will be focused on providing the best care and support for our participants to ensure that they can achieve their goals.

**Core objectives include**
- Meticulous organisation, scheduling, approval and amendments of appointments and rosters to ensure fulfilment and avoid abandonment;
- Deliver exceptional customer service, appropriately matching customer needs and preferences with support worker capabilities;
- Deliver direct support services to participants;
- Work closely with Team Leader and Roster Team Leader roles to share positive and constructive feedback about support workers as received from customers;
- Maintain a first point resolution focus;
- General front office duties including but not limited to answering phones, record keeping;
- Interact respectfully, comfortably and confidently with the clients and gain an understanding of individuals’ needs and peculiarities to effectively navigate and manage their administration and routines to achieve the best practical outcome for both the Company and the client.

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

**Other Duties**

Fulfil other duties as required by management and other department personnel as requested/required

**Required qualities**
- Professional approach
- Ability to work under pressure
- Organisational and time management skills
- Excellent attention to detail
- Previous rostering experience is not essential but would be highly regarded
- Great computer skills with experience using multiple programs simultaneously
- An understanding of the NDIS
- Experience with rostering or client management software
- Possess a current NDIS Workers Screening Check / Yellow Card - or the ability to acquire
- Possess a current National Police Check - or the ability to acquire

**Desired competencies**
- Analytical thinking
- Initiative
- Strategic thinking
- Positive approach to change

**Benefits**
- Employee benefits program
- Above award wages
- Work within a supportive envirnment
- Professional development opportunities

If you are outgoing, enjoy a challenge and willing to increase to full time employment within the next 12 months we want to hear from you.

**Role Type**:

- In-house - Permanent - Part-time - Entry level

**Company Overview**:

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