Legal Administration Support Worker

• SCHADS Award Level 3, salary sacrificing available
• Moreton Bay - Strathpine & Caboolture
• Permanent Full-Time / Permanent Part-Time

Are you driven to support the community, in particular the community legal sector? Do you work with energy, curiosity, professionalism and optimism? Do you want to say goodbye to the burning of the candle on both ends and a hello to a healthy work life balance? Then, we'd love to hear from you.

The Pine Rivers Community Legal Service (PRCLS), a part of Encircle Community Services Ltd (Encircle), working for not for profit, offers the following benefits:

• No billable targets
• Salary-sacrifice to optimise your tax benefits
• Annual leave loading
• Flexible work arrangements to promote work-life balance
• Professional development
• Training opportunities to advance your career and broaden your understanding of community services

PRCLS is looking for an experienced and motivated Legal Administration Support Worker to join our team.

About the Team

PRCLS operates across multiple locations in the Moreton Bay and greater North Brisbane area providing free legal advice, information, and referrals as well as community legal education for vulnerable people facing disadvantage. We also support the Domestic and Family Violence Duty Lawyer Services in the area. Over the years, we've attracted student and professional volunteers who work with us because they are passionate about building legal capacity and resilience in our most vulnerable community members.

Encircle has been supporting people in the Moreton Bay and Brisbane North regions for 35+ years, creating a culture where everyone can be their best, in an environment that values inclusion, diversity, and flexibility. At Encircle, everyone is welcome, everyone belongs.

We are driven to support our community through their toughest challenges, helping them reach their goals. We work with energy, curiosity, professionalism, and optimism - if you work in the same way, we'd love to hear from you

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability.

About this Role

The purpose of this role is to provide high level administrative support for the Pine Rivers Community Legal Service to ensure that it operates efficiently and effectively in compliance with the Risk Management Guide.

To be successful in this role you will possess the ability to:

• Work collaboratively with the PRCLS administration team to ensure that clients, calls and emails are attended to promptly, professionally and in a friendly and empathetic manner.
• Provide a welcoming and efficient PRCLS reception service, alongside the administration team.
• Data capture on ActionStep data system.
• Work effectively as a collaborative team member.
• General administrative tasks and correspondence/emails.
• Plan and maintain rosters for all Solicitors and Paralegals in consultation with the Principal Solicitor and Business Support Officer including daytime and evening walk-in service volunteers.
• Train law students and administrative volunteers on the ActionStep data system and other processes.
• Induction of all volunteers and law students (including DV students).
• Maintain filing systems.
• Coordinate client surveys.
• Support Principal Solicitor to prepare Board reports.
• Archive all hardcopy files once a year.
• Oversee client surveys and collate data.
• Provide the Principal Solicitor with monthly statistical data required for the Boad Report.
• Undertake all other reasonable administrative tasks on request by the Principal Solicitor or the Supervising Solicitor.
• Assist solicitors with administration onsite at Caboolture and Strathpine on a regular basis.

With a strong focus on collaboration, you will build relationships and strengthen networks as part of a multidisciplinary organisation to provide referral pathways for clients to other Encircle support services or to other agencies within the region, where appropriate.

You will be able to provide evidence of:

Requirements:

• Minimum of Cert III in Administration or equivalent experience or qualification
• A minimum of 1 years' experience in Administration / Front Office Representative or similar role
• Experience working with Volunteers
• Experience working in a community services not-for-profit organisation

Key Selection Criteria:

1. Ability to work onsite at Strathpine and Caboolture.
2. Demonstrated understanding of Social Justice principles.
3. Demonstrated proficient oral and written communication skills with a high level of administrative and organisational skills.
4. Self-motivated, reliable and with a high degree of professionalism and well-developed interpersonal skills and capacity to liaise effectively with a wide range of people.
5. Working knowledge of Actionstep Data System or ability to acquire a working knowledge rapidly.
6. Calm and helpful communication style with demonstrated experience dealing with vulnerable clients under stress.
7. Demonstrated capacity to work in and contribute to an effective small team.
8. Demonstrated understanding of contemporary challenges, needs, issues and sensibilities of all people, including Aboriginal and Torres Strait Islander and those from culturally and linguistically diverse (CALD), LGBTIQA+ backgrounds and other vulnerable population groups and the application of Social Justice principles.

A full copy of the position description is available on request via To apply for this position please provide:

• A cover letter (not more than 2 pages) responding to the 'requirements' and 'key selection criteria' sections detailed above; and
• A copy of your current resume.

Please note that applications without a cover letter and who do not meet the qualifications, experience and requirements will not be considered.

If you feel this opportunity is right for you and you have the appropriate qualifications, experience and energy required, please apply by submitting your application via or emailing directly.

Please note that we will not be accepting applications via employment agencies.

Applications will be reviewed and progressed as received. Therefore, you are encouraged to apply promptly in order to be considered for this exciting position.