Claims Administrator

**Work options**: Hybrid
- Hybrid role, working in Strathpine office 1-2 times a week and WFH.
- 12-month fixed term contract supporting injured workers to get the compassionate care and support they deserve.
- Opportunity to make a difference and work in a supportive, collaborative team.

**ABOUT US**

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhance our customers’ leisure time drives our culture of innovation and opportunity.

**ABOUT THE ROLE**

Due to an extended period of leave, a 12-month fixed-term contract has become available on a full-time basis. As an integral member of the Injury Management team, you will provide crucial administrative support to the Injury Management Advisors to ensure injured workers get the care and support they deserve. This exciting opportunity will involve a high level of administrative tasks, ensuring compliance with all relevant legislation while ensuring timely and accurate processing of workers’ compensation claims.

**This hybrid full-time opportunity will be based in the Strathpine office with free onsite parking and discounted barista-made coffee.**

**Responsibilities include**:

- Manage the administration lifecycle of Workers Compensation claims: notify injuries, Lodge claims, process expenses, ensure accurate and complete records, and ensure timely resolution.
- Work with insurers to set accurate pay rates, process weekly workers’ compensation pay, seek reimbursement from insurers and reconcile monthly.
- Manage medical expense payments from reimbursing team members to creating vendors in SAP and raising purchase orders.
- Assist Injury Management Advisors in submitting and maintaining administrative records on workers’ compensation claims.
- Liaise with stakeholders: Insurers, medical providers, legal representatives, and team members as required.
- Maintain complete and accurate records in the Claims Management system: Claim files, medical reports, and all correspondence.
- Ensure compliance: with varied State’s Workers Compensation legislation as well as SRG procedures and data privacy.
- Undertake project and ad hoc work where it’s administrative or process driven.
- Prepare reports: support provision of reporting as required, set up and maintain various reports for workers’ compensation, motor and general insurance, end of year payroll reporting etc.
- Partner closely with Payroll to ensure injured team members get paid as well as Finance and the Insurers for the reimbursement of claims.

**ABOUT YOU**
- Significant and demonstrated experience in an administrative role from an Insurer or an employer where you have supported workers compensation claims from an injury management or Payroll perspective.
- A collaborative team player who actively contributes and supports SRG to achieve shared goals.
- Excellent Communication: Strong written and verbal communication, interpersonal skills, and ability to build rapport.
- Strong Administrative & Organizational Skills: High attention to detail, accuracy, and ability to manage multiple tasks and deadlines and flexibility to adapt to shared team priorities if required.
- Proficiency in Microsoft Office Suite: Word, Excel, Outlook.
- Worker’s Compensation Knowledge: Knowledge of workers compensation legislation and how it differences between states.
- Intermediate to advanced skills in Microsoft Excel and ideally some experience with SAP.
- Key Competencies: Attention to detail, organisation, problem-solving, compliance, time management, and excellent communication.

**WHY JOIN US?**
- You will get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
- Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder.
- Work Life Balance: Balance is key, and we support life's moments. From flexible start and finish times and the option to work from home, we help you focus on what matters outside of work so you can perform at your best.
- As well as supporting hybrid work options, if you are in Brisbane, we have a recently built, modern corporate office that you can work from located in Strathpine in the northern suburbs, with great amenities, easily accessible with plenty of parking on site, as well as being located close to public transport lines.
- We are committed to your professional development and will support on-going opportunities for both learning and progression.
- You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Tra