Administration Officer/receptionist

5 days ago

Strathpine, Australia Adminovate Full time

**Please note, this job is not Work From Home, except as a COVID response strategy. The role is located in a physical office in Strathpine**

Adminovate is located in Strathpine in Moreton Bay and provides full-service administration and reception services for a range of businesses across various industries including allied health, trades, professional services, and more. We're excited to announce that we're looking for an awesome, enthusiastic administration officer to join our team.

**Why Adminovate?**

Adminovate consists of a team of administration and customer service experts. We utilise each others' experience and knowledge to provide high-quality, efficient, relational service for our customers. Our team is flexible which promotes a great work-life balance. Adminovate also provides a subsidised incentive package for employees to utilise the services of some of our clients, such as alternative and allied health practitioners.

**The role**

This role is focused on full-service administration and customer service. We are seeking a total of 2 Administration rockstars, 5 days a week with a strong focus on psychology and specialist allied health sector (specifically with experience in surgery lists and medicare) to join our close-knit team. This role requires people with previous high-level administration experience and is not suited for beginners in the admin space.

To give you an idea of what your day might look like, here's what you need to be proficient in:

- Answering calls from more than 80 businesses
- Booking and changing appointments
- Surgery list management/coordination/bookings
- Explaining costs and billing to patients
- Providing information about procedures to patients
- Managing patient invoicing and receipts
- Managing Medicare rebates
- Exceptional literacy and execution in Microsoft Office (including Excel), and other standard software programs

To excel in this role you must be able to:

- Take initiative and problem-solve
- Multi-task and have a high level of attention to detail
- Provide an empathetic ear while remaining on task
- Understand the boundaries of client confidentiality and the implications of professional advice

Experience in the following will be highly regarded;
- experience in allied health, surgery, specialists support and admin
- Proven ability to multi-task effectively and risk-assess situations as they arise.
- Familiarity with Halaxy, Power Diary, CorePlus, Cliniko bookings systems would be beneficial but not necessary

This position requires someone who takes initiative, can manage their own workload, will actively look for their next task in a fast-paced, complicated environment, and can prioritise and deal with a lot of input at once. Having said that, we're a lot of fun, and we're proud of our relaxed atmosphere.

**Job Types**: Full-time, Permanent

Pay: From $25.11 per hour

Expected hours: 37.5 per week

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Penalty rates

**Experience**:

- Medical/Specialist Admin Support: 2 years (required)

Work Location: In person

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