Key Account Administrator and Process Excellence

2 weeks ago

Padstow, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

**Key Points**
- Diverse and exciting position supporting key customer experience
- Flexible working options including Hybrid working arrangements
- Fantastic opportunities for career growth and personal development

**The Role**

The Key Account Administrator and Process Excellence Manager is responsible for developing and managing the delivery of the compliance processes to meet and exceed the needs of the Insurance Segment Key Accounts. Key duties and responsibilities include:

- Lead and support the effective day to day delivery of compliance processes for our key insurance customer
- Build capability to ensure key account customers need and expectations exceeded
- Collaborate with internal partners to identify and implement opportunities to enhance key account customer experience
- Identify and implement administrative process and procedural efficiencies to enhance customer experience

**The Perks**

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

- Flexible working including Hybrid working arrangements and ability to work from Corporate Head Office, Service Centres and other O’Brien locations
- Ongoing reward and recognition programs
- Ongoing learning and development opportunities
- Community service/volunteering leave and giving back opportunities
- Employee discounts with O’Brien services and our corporate partners

**What we are looking for**

At O’Brien® we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it’s what we look when growing our teams. If you fit the DNA, you’ll fit here. In conjunction we are needing some with:

- 3+ years’ experience in customer process focussed leadership role
- Highly developed communication and presentation skills
- Proven stakeholder engagement, influencing, and presenting skills
- Demonstrated high level of business acumen and analytical skills
- Strong IT skills, in particular MS Office Suite (Excel, PowerPoint, etc.)

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® puts our customer sat the heart of everything we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria but feel like you could make a difference at O’Brien, get in touch.

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