Service Specialist

**Brisbane OR Sydney OR Melbourne**
- **Unique opportunity to join a leading Insurer using the Momentum delivery model**:

- **Hands on role, working with state-of-the-art technology**:

- **Collaborative and supportive team environment, hybrid working**

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**About the role**:
This service specialist role is responsible for Suncorp’s Collaboration technologies, primarily Audio Visual / Video Conferencing and is focused on governing IT Managed Service Providers to deliver best in class, end-to-end operations and run database services, through governance, reporting and continuous service improvement initiatives.

You will have previous experience with Cisco VC administration including O365 and Teams administration and have solid written/verbal communication skills. Experience working with off-shore partners/MSP providers would be beneficial.

This is a fantastic opportunity to work with state of the art technology which plays a crucial role to the business, with one of Australia’s leading Insurance companies.

**What you’ll do**:

- Ensure the availability and health of Audio Visual & Video conferencing systems and services.
- Govern IT Partners to deliver best in class services, through Governance, Reporting and Continuous Service Improvement.
- Ensure adherence to Build to Run framework enabling a fast pace of change and transition into production.
- Provide support for the environments during a critical incident which may occur outside of business hours
- Managing Managed Service Provider staff and ensure data is up to date including but not limited to learning and access.
- Reducing technical debt to improve availability and overall costs of maintenance and Managed Service Provider contracts.
- Develop end-to-end monitoring, alerting and automation to enable proactive operations and self-healing capabilities.
- Supporting the identification and remediation of complex problems.
- Utilising technical knowledge and skills to influence priorities, initiatives, roadmaps, enhancements and improvements.
- Work closely with Platform teams to understand dependencies that may impact the successful delivery of projects.

**What you’ll bring**:

- Three years Cisco VC administration (or equivalent) experience in a medium to large organisation (mandatory) eg O365, Teams administration
- Demonstrated experience in configuring, maintaining, and troubleshooting Cisco video conferencing and audio-visual equipment.
- Proven capability in setting up, operating, and troubleshooting a variety of AV equipment and systems, including microphones, speakers, video monitors and related technology.
- Working in the financial/insurance industry would be beneficial
- Strong attention to detail, good communication skills and a team-player with a flexible mind-set

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With t