Development and Operations Manager

**Position title** Development and Operations Manager

**Location** Brisbane

**Reports to** Operations Manager, Brisbane

**Salary Range** SCHADS 7.1 + superannuation and salary sacrifice

**Hours** Full-time 38 Hrs

**Position Statement
**Primary purpose of the position**

The National Development and Operations Manager/s (DOM) are responsible for ensuring accountability and
compliance through effective risk management, and adherence to state government and fee for service
contractual obligations.

The role is responsible for monitoring and supervising a number of states to reach organisational and contractual
KPI’s, and assisting them to secure new funding to meet organisational objectives. It also contributes to the
development, implementation and monitoring of the organisational Strategic Plan, and Operational Plan.

This role does not have direct budgetary responsibility nor is it responsible for state budgets. However, the role
will work closely with the Finance Manager and State Coordinators to develop the initial budget and support the
management of the state budget against the Action Plan goals.

**Position context and specific job requirements**

As a national peak consumer body for children and young people in care CREATE has a strong advocacy role. This
position’s focus is to ensure that the organisation facilitates the “voice” of children and young people through
implementing strategic plan goals.

The role of National Development and Operations Manager is a strategically significant, senior management role
with responsibility for leading, managing and advancing opportunities across the organisation and improving the
operational systems and processes in support of the organisations strategic direction. There are two DOM roles
each with a number of states to manage; these will alternate from time to time, as deemed appropriate.

**Specific role requirements**:
**Strategic direction**
- Participate in informing the development of the organisations strategic direction by facilitating

engagement with states to inform CREATE’s Strategic Plan.****:

- Participate in developing the organisations Strategic and Operational Plans. Primarily, the DOM role
- monitors state/territory progress towards strategic goals.
- ***

**Management and leadership**
- Show strong leadership to achieve results to enable the organisation to reach its strategic goals.- Provide clear strategic guidance to State Coordinators and assist in the development of Action Plans and
- Project plans for state-based projects.- Oversee Service Agreement negotiations in collaboration with the CEO and State Coordinators and funding
- bodies.- Promote CREATE objectives to potential funding partners and the sector.
- Actively participate in Leadership Committee meetings and support colleagues.
- Prepare for, and lead the Operational Meetings and ensure reports/data and resources are appropriately

sourced to inform discussions.

**Risk**
- Identify, manage, mitigate and monitor risk within states, and convey to the Leadership Committee through

the Risk Register highlighting comprehensive risk mitigation strategies.

**Compliance**
- Monitor state compliance to Service Agreement deliverables and/or contractual KPI’s, and CREATE KPI’s to
- ensure that goals are met.- Ensure that CREATE’s policies are adhered to, and staff are trained and supported to effectively comply with
- organisational policy. Take the necessary action to remedy instances of non-compliance.- Contribute to the development and review of organisational policy.
- Maintain, record and update contract/grant information.

**HR**
- Take responsibility for the induction, probation reviews, and regular supervision and annual reviews for
- direct reports.- Effectively monitor and manage performance of direct reports.**
**Practice**
- Oversee an organisational best practice approach to working with children and young people with a care
- experience.- Ensure that CREATE maintains a child safe environment and that activities and programs are child-centred
- and culturally appropriate- Assist in the implementation of Mandatory Training for State Coordinators in conjunction with LC members.

**Business development and business systems**
- Effectively identify opportunities for government funding in states, and develop submissions and/or tender
- documents to secure new funding and meet targets as outlined in the Operational Plan.- Actively engage states/territories in Quality Assurance processes and proactively seek to improve systems

and/or processes.

**Other**
- Comply with all CREATE Foundation policies and guidelines.- Assist in the implementation of the national biennial conference as required.
- Perform additional tasks as requested.

**Key Result Areas
**1. Provide effective leadership, to ensure that states /territories meet strategic goals and Board and contractual

KPI’s.
2. Effectively identify and nurture new funding opportunities in states and write q