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Customer Service Coordinator

3 weeks ago

Padstow, Australia Lincoln Electric Full time

Location**:Padstow**
Employment Status**:Salary Full-Time**
Function**:Customer Experience**
Req ID**:26594**

**Responsibilities**:

- Interact with customers promptly and professionally via phone and electronic communications
- Build and maintain customer relationships
- Process customer product / parts orders in the required processing time as per instruction from the Customer Service Manager
- Maintain accurate records & filing as well as ensuring data integrity in line with departmental requirements
- Continue to build relationships with the Sales departments inclusive of actioning TSR’s enquiries and providing pricing and availability of stock
- Process distributor literature / collateral requests and action as may be required
- Participate in training including but not limited to:

- Product knowledge (new technologies and ranges)
- Handling customer complaints / issues
- Phone manner / techniques
- Formal training as decided by Customer Service Manager ANZ

**Job Requirements**:
Minimum of 2 years experience working in a Customer Service environment

Strong customer service focus, call centre experience highly desirable

Experience with SAP desirable

Knowledge of Microsoft Office desirable

Excellent customer service skills and a willingness to go extra lengths to “delight the customer”

Ability to self-motivate and work within a diverse group of employees within customer service and other departments to meet company / business objectives

Good organisational skills

Ability to develop key internal and external relationships

Identify business needs / opportunities and can generate ideas for improvement

Good communication and interpersonal skills

Pleasant and professional phone manner

Knowledge of welding machines/consumables an advantage

Ability to work independently and also as part of a team