Customer Service Officer

9 hours ago

Padstow, Australia Reece Group Full time

Customer Service Officer - (IQ) Padstow
**About Reece International Quadratics**

As part of the Reece group, IQ helps our customers take care of their outdoor spaces, all year round.

IQ are passionate about the Aquatic and Leisure industry, continuing to build on their products and services, investing in research & development that ultimately bring innovations and new products to the marketplace.

**About the role**

In this role you’ll help customers with all their aquatic needs. We do this through the expertise of our staff backed by an extensive range of quality furnishings, equipment and chemicals

**Your day-to-day**

A typical day involves:

- Servicing our customers virtually
- End to end customer support with personalised services
- Answering calls and enquiries
- Providing product information and advice
- Customer quotes
- Processing orders and sales
- Backend stock ordering and coordination with warehouses/suppliers

**Skills and Experience**
- Customer service experience is essential, along with confidence, initiative & enthusiasm
- A confident communicator
- Professionally presented
- Computer skills
- Commitment to learning and professional development
- You’ll be team player with exceptional safety awareness.

**Our perks and benefits**:

- Performance based bonuses
- Paid annual leave
- Continuous learning and development programs to support your career goals
- Generous discounts for those looking to renovate their bathroom or kitchen
- Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
- Paid parental leave

**What happens next**

**Reece Group**

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.
- Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage_

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