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Customer Service

3 weeks ago

Padstow, Australia O'Brien Glass Industries Limited Full time

Are you searching for a crackin' new career as our new Inbound Sales Consultant? This might be the role for you
- Padstow based training full time for 4 weeks
- Once you have completed your training, you will have the flexibility to work at home
- Hybrid Model WFH & Office
- Competitive rates + shift penalties
- Ongoing professional development & support
- You will have access to work shift patterns between the hours of 8:00am to 10:00pm across Monday to Sunday

**What’s in it for you**:

- Discounts on major retail brands, dinning experiences, insurances, travel, health and beauty and much more
- Access to our Employee Assistance Program
- Get up to 30% on windscreen repair and replacement
- Increase your take home pay, any weekend shifts, public holidays or late finishes worked will incur generous penalty rates
- We will support and develop your career

**About the Role**:

- Be the first point of contact for customer service enquiries on Glass repair or replacement
- Provide a great customer experience offering the customer all features and benefits of booking with O’Brien Auto Glass
- Contact our customers to finalise initial quote, inquiry and liaise with branches and external service providers
- Achieve and maintain set sales KPI’s
- Adhere to call centre metric KPI’s

**Essential skills & competencies**:

- No previous contact centre experience required - we will take you through our exceptional training program
- We would love to hear from you if you have previous experience in Sales, Retail or Customer Service
- A strong focus on sales and exceeding targets
- Have a true passion for delivering customer service excellence
- An ability to work with defined KPI’s
- Possess a confident, engaging approach
- Resilience and the ability to work in a complex and changing environment
- Top performing can do attitude

As part of **Belron®**, the world's leading glass specialists operating in 35 countries, **O'Brien®** put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.