Data and Insights Analyst

**Data and Insights Analyst**

**What can you expect?**
- The Data and Insights Analyst is a critical part of the Insights and Analytics team, working with internal stakeholders and clients to understand business issues, and then design, executes, and deliver analytics and insights to meet business and client needs.
- The role entails fostering strong relationships with internal and external stakeholders, and driving a culture of best practice, insights-led customer experience and revenue generation with clients Australia-wide.

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more
- Flexible work arrangements
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organisation
- Great team environment with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:

- Develop performance metrics and frameworks to report on the performance of our marketing products and services.
- Support the Marketing Automation program with regular analysis on the performance of the existing automation program and deliver insights and recommendations to support new automation opportunities.
- Support the Marketing teams with analysis to support campaign planning, audience segmentation and extracting data for campaigns.
- Deliver analytics projects and insights on particular member problems.
- Deliver specific and regular member reporting for management and operational needs, automating reporting wherever possible.
- Deliver competitor analysis as well as industry trends and benchmarks to inform and guide marketing and member engagement strategy as well as product development.
- Peer review of work generated by other members of the Insights & Analytics team
- Ensure compliance with all Mercer/MMC policies data handling, privacy and other policies.
- Ensure all SLA reporting for clients is delivered on time and in full.
- Automate reporting (where possible and/or to the extent possible) and leverage available tools (e.g., SQL, Tableau, MS Excel) to maximise efficiencies.
- Identify opportunities for improvement in existing reporting (including approach, visuals, methodological efficiencies, etc.) and implement solutions to address those opportunities
- Work with other teams internally to create packaged analytics/data solutions for selling to clients.

**What you need to have**:

- 5+ years of experience in an analytical role
- Strong analytical skills
- Ability to derive insights based on data and translate those insights into recommendations for Mercer and its clients
- Excellent interpersonal and communication skills (both verbal and written)
- Strong organisation and planning skills to deliver work on time and to a high standard.
- Technical expertise including Intermediate to advanced knowledge of SQL, Excel and Tableau (or other data visualisation tools) -is **essential**:

- Knowledge of R and/or managing ETLs a plus
- Knowledge of the Superannuation industry is desirable.

**About us**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.