Aps4 Service Delivery/program Officers

4 days ago

Canberra, Australia Department of Employment and Workplace Relations Full time

APS Level 4
- Canberra, ACT | Melbourne, VIC | Adelaide, SA | Brisbane, QLD | Sydney, NSW | Hobart, TAS
- APS4: $82,039 - $87,737 (Salary from 13 March 2025)

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’- where our people reflect our purpose.

**The Role**
Trades Recognition Australia (TRA) is responsible for skills assessments for a range of technical and trade occupations under the Migration Regulations 1994, offering skills assessment services for people with trade skills gained overseas or in Australia, for the purpose of migration.

Skills assessments are intended to ensure a successful applicant can perform at the required skill

**Duties and Responsibilities**
Responsibilities of the APS Level 4 Service Delivery/ Program Officer may include:

- Provision of services in a program, project, contract management or customer service/call centre context and general administrative/assessment experience.
- Managing and organising your work and adjusting as directed to meet emerging priorities.
- Reviewing and verifying documentation, ensuring it is correct and with supporting documentation submitted adhering to guidelines and internal procedures.
- Functioning as part of a team and assisting with undertaking a range of administrative support including general office duties.
- Contributing to our organisational culture through innovation and by being open to feedback, direction and assisting colleagues where needed.

**How to Apply**
Applicants are required to provide a summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Don’t meet all the role requirements?**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

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