Customer Support

2 weeks ago

Helensvale, Australia GemLife Administration Pty Ltd Full time

Flexible hours: Choose full-time (38 hrs) or part-time (24 hrs) to suit your lifestyle
- Growth-focused: Ideal for career administrators ready to step up and evolve
- Engaging work: Use your organisation, systems, and communication skills every day

**Career-Minded Administrator Wanted | Customer Support & Scheduling Co-ordinator**

**Join a collaborative team shaping the future of energy solutions**

At **Prospecta Utilities**, we’re looking for someone who doesn’t just _do_ admin—they _love_ admin. You thrive on structure, are a critical thinker, are confident with Excel, and enjoy refining systems to make things run better. You’re the type of person who’s quick to pick up new platforms, communicates clearly, and takes pride in staying organised, accurate, and proactive.

This is not just another admin job—it’s a genuine opportunity to grow your career in a purpose-driven business making a real difference in Australia’s energy and communications future.

**Who We Are**

Prospecta Utilities, part of the GemLife Group, plays a pivotal role in supporting Australia's most respected over-50s luxury lifestyle resorts. As the energy and communications arm of the business, we’re leading the way in delivering innovative, sustainable utilities solutions across multiple sites and states.

Our team is supportive, agile, and passionate about doing things well—and we’re looking for someone who shares that mindset.

**About the Role**

As our **Customer Support & Scheduling Co-ordinator**, you’ll be the glue that holds it all together, supporting our project managers, field staff and contractors with day-to-day coordination, client communication, and system admin. You’ll keep everything ticking and help us keep lifting the bar. This could be a part time role across 5 days or 3 days per

**You’ll be responsible for**:

- Coordinating daily schedules and job creation in Simpro
- Supporting field staff with calendar, training, and leave management
- Onboarding new team members and maintaining training records
- Handling client communication and admin for service jobs, invoices and queries
- Managing inbox and phone enquiries with professionalism and care
- Assisting with financial tasks—POs, invoicing reviews, and weekly reporting
- Helping identify and implement improvements to systems and processes

**You’ll Bring**:

- Around 3+ years of experience in admin or coordination roles
- Strong skills in Microsoft Office—especially Excel and Outlook
- Quick thinking, strong organisation, and attention to detail
- Great communication skills (written and verbal)
- A positive, can-do attitude with a desire to grow and evolve
- Bonus: Experience with Simpro or service coordination systems, if not a real aptitude to learn.

**Why Join Prospecta?**
- ** Career potential**: We're growing, and so can you
- ** Supportive culture**: Be part of a tight-knit team that values what you bring
- ** Purpose-led work**: Contribute to projects that make a difference
- ** Variety**: No two days are the same in this dynamic and evolving space
- ** Salary**: Would be between $55-70,000 FT - dependant on experience.

Please APPLY NOW with a resume and a cover letter, addressed to Nicola, sharing why this role appeals to you and why you believe you're the perfect fit for this position

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