Customer Support

1 week ago


Helensvale, Australia GemLife Administration Pty Ltd Full time

Flexible hours: Choose full-time (38 hrs) or part-time (24 hrs) to suit your lifestyle
- Growth-focused: Ideal for career administrators ready to step up and evolve
- Engaging work: Use your organisation, systems, and communication skills every day

**Career-Minded Administrator Wanted | Customer Support & Scheduling Co-ordinator**

**Join a collaborative team shaping the future of energy solutions**

At **Prospecta Utilities**, we’re looking for someone who doesn’t just _do_ admin—they _love_ admin. You thrive on structure, are a critical thinker, are confident with Excel, and enjoy refining systems to make things run better. You’re the type of person who’s quick to pick up new platforms, communicates clearly, and takes pride in staying organised, accurate, and proactive.

This is not just another admin job—it’s a genuine opportunity to grow your career in a purpose-driven business making a real difference in Australia’s energy and communications future.

**Who We Are**

Prospecta Utilities, part of the GemLife Group, plays a pivotal role in supporting Australia's most respected over-50s luxury lifestyle resorts. As the energy and communications arm of the business, we’re leading the way in delivering innovative, sustainable utilities solutions across multiple sites and states.

Our team is supportive, agile, and passionate about doing things well—and we’re looking for someone who shares that mindset.

**About the Role**

As our **Customer Support & Scheduling Co-ordinator**, you’ll be the glue that holds it all together, supporting our project managers, field staff and contractors with day-to-day coordination, client communication, and system admin. You’ll keep everything ticking and help us keep lifting the bar. This could be a part time role across 5 days or 3 days per

**You’ll be responsible for**:

- Coordinating daily schedules and job creation in Simpro
- Supporting field staff with calendar, training, and leave management
- Onboarding new team members and maintaining training records
- Handling client communication and admin for service jobs, invoices and queries
- Managing inbox and phone enquiries with professionalism and care
- Assisting with financial tasks—POs, invoicing reviews, and weekly reporting
- Helping identify and implement improvements to systems and processes

**You’ll Bring**:

- Around 3+ years of experience in admin or coordination roles
- Strong skills in Microsoft Office—especially Excel and Outlook
- Quick thinking, strong organisation, and attention to detail
- Great communication skills (written and verbal)
- A positive, can-do attitude with a desire to grow and evolve
- Bonus: Experience with Simpro or service coordination systems, if not a real aptitude to learn.

**Why Join Prospecta?**
- ** Career potential**: We're growing, and so can you
- ** Supportive culture**: Be part of a tight-knit team that values what you bring
- ** Purpose-led work**: Contribute to projects that make a difference
- ** Variety**: No two days are the same in this dynamic and evolving space
- ** Salary**: Would be between $55-70,000 FT - dependant on experience.

Please APPLY NOW with a resume and a cover letter, addressed to Nicola, sharing why this role appeals to you and why you believe you're the perfect fit for this position



  • Helensvale, Australia HTG Full time

    Do you love customer service and hospitality but you've had enough of night and weekend work? This role is for you! HabitatHQ is a thriving co-working office space in Helensvale. We operate a small cafe for our business clients and we're looking for an experienced Barista and customer support specialist to join our team. **Key accountabilities** - Managing...


  • Helensvale, Australia Mulpha Full time

    **Introduction**: Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products. Mulpha acquired The Signal Group in 2021. The Signal...


  • Helensvale, Queensland, Australia Baby Bunting Full time $60,000 - $90,000 per year

    Great Perks – Enjoy staff discounts, paid parental leave & training programs.Grow Your Career – Step into leadership with full support and real progression.Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our...


  • Helensvale, Australia JELD-WEN Full time

    **About our Organisation** The JELD-WEN Family of Companies is a leading international building materials Group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes. As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality...


  • Helensvale, Australia Mulpha Full time

    **Introduction**: Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products. Mulpha acquired The Signal Group in 2021. The...


  • Helensvale, Australia Stegbar Full time

    **About our Organisation** With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether windows, doors, architectural glass, showers, wardrobes or other building products, our brands...


  • Helensvale, Australia Stegbar Full time

    **About our Organisation** **Stegbar** has been manufacturing windows, showerscreens and wardrobes for over 75 years and has a strong reputation in the industry for high-quality products that enhance the environments in which we live. With the safety and development of our people our key priority, our work environments provide a supportive, professional,...


  • Helensvale, Australia Beacon Lighting Full time

    **Utilise your sales skills and passion for interior design to light up our customers' lives!** - ** Permanent part time customer service and sales role available at our Helensvale store**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Job security, performance based profit share incentives, generous team member discounts...


  • Helensvale, Australia Myofunctional Research Co. Full time

    Myofunctional Research Co Pty Ltd Helensvale, Gold Coast QLD Sales Representatives/Consultants (Sales) Full time MRC is a world leader in creating medical devices and treatment systems in the field of orthodontics, TMJ, myofunctional and airway related disorders. We work with a variety of healthcare professionals in over 100 countries worldwide. **Some...

  • Bom Support Analyst

    4 days ago


    Helensvale, Australia VENTORA Group Full time

    With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to...