Customer Support

5 days ago

Helensvale, Australia GemLife Administration Pty Ltd Full time

**Join a fast-paced, supportive team making a difference in the Energy sector**

We’re on the hunt for a motivated and highly organised **Customer Support & Scheduling Co-ordinator** to play a key role in the success of our Energy Department. If you're a proactive problem-solver with strong administrative and coordination skills, this could be your perfect role.

**Who are We?**:
Prospecta Utilities, a subsidiary of GemLife, stands as a pioneer in Australia's thriving luxury over 50s residential resorts development sector. With a strong focus on advancing Australia's energy and communications landscape, Prospecta leverages its team's extensive industry expertise and commitment to sustainable development to pave the way for a reliable and high-quality future.

Join Prospecta on our journey towards a sustainable and connected future, as we continue to push boundaries and shape the energy and communications landscape for the better.

**About the Role**:
You’ll be the backbone of our operations, working closely with our Project Manager, electrical field staff, and subcontractors to ensure seamless scheduling, onboarding, customer communication, and administration. Your ability to juggle multiple priorities and think critically will help drive efficiency and keep projects on track.

**Key Responsibilities**:

- Coordinate daily scheduling and job creation using Simpro.
- Provide support to field staff, managing leave/training input and daily calendar updates.
- Assist with onboarding new team members and maintaining up-to-date training records.
- Act as the first point of contact for clients regarding service jobs, invoicing, and queries.
- Maintain and manage accurate documentation and data entry in Simpro and CRM systems.
- Handle inbox and phone enquiries, ensuring timely and accurate responses.
- Support financial admin duties including processing POs, reviewing invoices, and preparing weekly reports.
- Collaborate on process improvements and help streamline operations across the department.

**About You**:
We’re looking for someone who’s:

- A confident communicator with strong verbal and written skills.
- Detail-oriented and highly organised, with the ability to manage competing priorities.
- A self-starter who thrives both independently and in a team environment.
- Proactive with excellent critical thinking and problem-solving abilities.
- Reliable, responsible, and eager to contribute ideas for continuous improvement.

**Skills & Experience**:

- Proven experience in high-level administration or coordination roles.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience using Simpro or other service management software (advantageous).
- Strong understanding of operational and financial administration.
- Background in the Energy/Electrical sector is desirable but not essential.

**Why Join Us?**:

- Supportive team culture where your contributions are valued.
- Opportunities to grow and make an impact within a dynamic department.
- Varied and interesting work in a growing sector.

Please APPLY NOW with a resume and a cover letter, sharing why this role appeals to you and why you believe you're the perfect fit for this position

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