Customer Experience Coordinator

4 days ago

Notting Hill, Australia St John Ambulance Australia (Victoria) Full time

Experience call centre sales professional meeting team KPIs
- Coordinate on site bookings for our Major Accounts & Sales teams
- Join an organisation to make a difference to the community

**Customer Experience Coordinator**
**Location**:Notting Hill

**Remuneration**:$56,000 to** **$60,000 (plus 11% superannuation)

**Employment Type**:Full-time

**Duration**:Continuing appointment

St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. Our volunteers and our staff are the lifeblood of everything we do. We are currently recruiting for a Customer Experience Coordinator to provide support and guidance for the Customer Experience Agents while ensuring customer experience targets are met.

**The Opportunity**

The Customer Experience Coordinator reports into the Customer Experience Manager, while fielding queries regarding inbound sales, first aid training bookings, certificates for students, among the many varied calls you will take each day and supporting Customer Experience Agents in their day to day work and training. Your main goal will be to help the team maximise conversion rates and enhance customer satisfaction through working together and imparting your knowledge and experience to them.

As a for purpose charitable organisation salary packaging is one of the many benefits of joining SJAV.

**Key Responsibilities**
- Support the sales team with daily administrative tasks
- Allocation of accounts
- Answer inbound calls using Genesys, Salesforce and associated booking requests
- Generate business opportunities through new enquiries, existing customers, past customers and cold calls
- Converting prospects to sales including through promotions, cross selling and up selling
- Issuing certificate to students across all commercial business units to ensure St John Ambulance (Vic) meet RTO obligations
- Issue corporate customer invoices
- Work towards team KPI % abandoned calls

**Your experience**
- Demonstrated experience in a call centre or phone based sales environment with both inbound and outbound calls
- Demonstrated strong customer service and engagement skills
- Excellent organisational and multitasking skills
- High level of accuracy and attention to detail
- Excellent written and verbal communication skills with a friendly phone manner
- Demonstrated experience achieving KPI's and sales targets
- Experience using SAP and/or Salesforce

Your ability to understand and meet the customers needs and work towards team KPIs and sales targets will mean you can quickly contribute to the team. You will be customer focused and enjoy working as part of a team.

**Enquiries**

**Closing Date**

Tuesday 2 April, 11:55 pm

  • Customer Experience Administration Assistant

    2 weeks ago

    Notting Hill, Victoria, Australia St John Ambulance Australia (National Office) Full time $60,000 - $90,000 per year

    About The RoleSt John Ambulance Victoria are seeking an experienced Customer Experience Administration Assistant who will support our Customer Experience team with invoicing, chasing up purchase orders and communicating with customers. The Customer Experience Administration Assistant report into the Customer Experience Manager, while fielding queries...

  • Team Leader Waste Customer Experience

    5 days ago

    Notting Hill, Victoria, Australia City of Monash Full time $96,200 - $150,000 per year

    Permanent Full Time PositionSalary starting at $96,200 + Superannuation + RDOBased at Monash Recycling and Waste Centre Notting HillClosing date of 5 October 2025City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the...

  • Procurement Coordinator

    4 days ago

    Notting Hill, Australia Kite Magnetics Full time

    As a Procurement Coordinator at Kite Magnetics, you will work closely with the engineering and operations teams to manage the sourcing, procurement, safe storage and logistics of materials, components, and tools essential to product development and production. The role will also maintain consumables and parts inventory, manage supplier onboarding, and...

  • Service Coordinator

    2 weeks ago

    Notting Hill, Australia ABB Full time

    **Service Coordinator - Robotics**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Service Coordinator

    7 days ago

    Notting Hill, Australia ABB Full time

    **Service Coordinator**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Legal Compliance Coordinator

    2 days ago

    Notting Hill, Australia Techtronic Industries (TTI) Full time

    **O**ur Global Company** **Techtronic Industries (TTI)** is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like **RYOBI, MILWAUKEE, AEG, VAX **and many others are recognised worldwide for their deep heritage, superior quality, outstanding...

  • Hsw Coordinator

    7 days ago

    Notting Hill, Australia Techtronic Industries (TTI) Full time

    **Techtronic Industries (TTI)**is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like **MILWAUKEE, RYOBI, AEG, VAX** and many others are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...

  • Sales Contracts Coordinator

    2 weeks ago

    Notting Hill, Victoria, Australia Draeger Full time $90,000 - $120,000 per year

    Contribute to our mission, Technology for Life.Reporting into the Contracts & Sales Operations Team Leader, the new Sales Contracts Coordinator will be based at our Notting Hill head office in Victoria and enjoy flexibility, a healthy work-life balance, and have the option of hybrid working. You will support our Safety Division and play a key role in...

  • Customer Service and Administration Officer

    1 week ago

    Notting Hill, Australia Work Solutions (Melb) Pty Ltd Full time

    **Our client is looking for a Administration Assistant come customer service officer to help with customer service queries and perform data entry.** **Pay rate: $33.76 per hour** **Role will also include**: - Provide administrative support to the Manager, Coordinator and Supervisors of the Waste Services Department - Develop and maintain up-to-date...

  • Project Coordinator

    1 week ago

    Notting Hill, Australia Alliance SI Full time

    **About Us**: Alliance SI is a fast-growing company with big goals. Established over 45 years ago, Alliance SI operates in all States Territories with offices in Melbourne, Sydney and Brisbane. Our diversified commercial services have enabled us as to become one of Australia's leading electrical and telecommunications infrastructure providers - We have built...