Office Manager/receptionist

3 days ago

Brighton, Australia AudioHearing Melbourne Full time

**Full-time/Part-time**
**Parking provided**
**Brighton/South Yarra**

AudioHearing is an audiology clinic that specialised in hearing assessments and hearing aid fittings. As a private clinic, that is also a government-accredited service provider, we are passionate about enhancing people's quality of life.
We are currently seeking a positive, friendly and highly motivated person who is a customer service pro and sales administrator superstar, with a mature, caring and compassionate nature.

**Your main duties will be**:

- Meet, greet and attend to clients in a friendly and caring manner
- Build rapport and engage with clients, ensuring they are receiving the best experience by delivering exceptional customer service
- Reception duties including answering the phone, setting up appointments and billing
- Showing initiative and taking a proactive approach in best supporting the business including the needs of Audiologists.
- Maintaining records management system
- Build and manage relationships with GP Practices, Health Care Providers and Aged Care Facilities.
- Any other day to day office administrative duties as required and oversee day to day running of the clinic
- Maintaining a well-groomed and business like appearance

**To be successful for this role you must possess the following**:

- Professional presentation and strong customer focus
- Mature, Reliable, friendly, happy and compassionate nature
- Confident communicator that is good at building relationships
- The ability to use initiative, problem solve and identify improvement opportunities
- Excellent written and verbal communication skills and professional phone manner
- Excellent attention to detail, highly organised and ability to manage multiple tasks
- Previous experience in a front line or call center sales, customer service and administration
- Intermediate PC skills and ability to learn quickly
- Highly developed sales and negotiation skills
- Results orientated with strong sales skills and ability to meet targets.

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: $45,000.00 - $60,000.00 per year

Schedule:

- Day shift

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